Dean Hindley
Livonia,MI
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Seasoned Referee with over eleven years of experience officiating youth games. Enthusiastic professional adhering to regulations and promoting great sportsmanship.
Overview
11
11
years of professional experience
Work History
Personal Advisor
Community Choice Credit Union
Livonia, MI
08.2022 - Current
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Identified transaction errors when debits and credits did not balance.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Built and maintained client relationships through quality, personalized interactions.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Area Coverage Utility Technician
USIC
03.2022 - Current
- Responsible for surveying and identifying utility lines at project sites across Wayne and Washtenaw Counties
- Effectively communicated results of the surveys and other guidance to contractors at project sites
- Maintained company vehicle, tools and materials worth tens of thousands of dollars
- Performed duties with little to no supervision
- Earned promotion within five months.
Activities Assistant
Aberdeen Nursing Home
03.2017 - Current
- Assisted in providing therapeutic recreation treatment for residents at the nursing home
- Organized and conducted a wide range of activities for the residents
- Managed transportation support for the recreational services
- Provided emotional and other support to families visiting their loved ones.
Head Referee
USA Hockey
11.2012 - Current
- Responsible for managing and controlling hockey games for a wide range of ages and skill levels, including highly competitive players older than me
- Developed problem solving skills in a fast-paced environment including conflicts between players and coaches in an emotional and challenging setting
- Mastered USA Hockey comprehensive and complex rules in order to effectively and fairly apply the rules in a fast pace environment and allow me to clearly explain decisions to players, coaches, spectators and officials
- Maintained the necessary physical stamina to officiate several games a day including skating for hours while making constant decisions and interacting with the players and coaches
- Earned reputation as a reliable and effective official and recruited to officiate Tier One playoff and championship games.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
Education
Business and Administration -
Henry Ford Community College
01.2024
High School Diploma -
Great Lakes Cyber Academy
01.2019
Skills
- Financial Transactions
- Cash Counting
- Customer Needs Assessment
- Customer Relationship Management
- Regulatory Compliance
- Performance Assessment
- Decision-Making
- Regulation Enforcement
- Game and Match Rules
- Safety Requirements
- Policy Reinforcement
Accomplishments
- Recruited to play top level youth USA hockey from age fifteen to nineteen out of state while attending online school
- River Community High Rookie of the Year
- Two-time New Hampshire state champion
- North American Prospects Hockey League player of the month
- Offered to play Junior A hockey in Canada
- New account trained in two months
Timeline
Personal Advisor
Community Choice Credit Union
08.2022 - Current
Area Coverage Utility Technician
USIC
03.2022 - Current
Activities Assistant
Aberdeen Nursing Home
03.2017 - Current
Head Referee
USA Hockey
11.2012 - Current
Business and Administration -
Henry Ford Community College
High School Diploma -
Great Lakes Cyber Academy
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