Dean Khayal
Chicago,Illinois
Summary
Customer-focused professional with 4+ years of experience in CRM systems, technical troubleshooting, and B2B client support. Adept at resolving software issues, improving workflows, and driving customer satisfaction through proactive communication. Skilled in case management, data analysis, and cross-functional collaboration to ensure seamless product adoption.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CRM Specialist & Data Analyst
SKN Premium
09.2022 - 10.2024
CRM Specialist & Data Analyst.
SKN Premium.
- Provided technical support for CRM users, resolving system errors and training staff, increasing adoption by 30%.
- Automated data workflows, reducing manual entry errors and improving reporting accuracy.
- Documented and escalated software bugs, cutting resolution time by 25% through cross-functional collaboration.
Remote Data Analyst
Turklinika
01.2024 - 10.2024
Remote Data Analyst
Turklinika (Dental Clinic) | Istanbul, Turkey | Jan 2024 – Oct 2024
- Delivered technical assistance for data tools, ensuring seamless reporting and patient data integrity.
- Developed dashboards to track key metrics, reducing inquiry resolution time by 20%.
Account Manager (Technical Support Focus)
Fatenova Digital Marketing Agency
11.2020 - 11.2022
- Managed B2B client relationships, resolving technical and service inquiries with 95% satisfaction.
- Leveraged CRM tools to track client issues, improving retention by 15%.
Accountant
Natuf for Development
01.2016 - 05.2017
- Managed financial transactions, ensuring accurate bookkeeping and adherence to accounting principles.
- Prepared financial statements and reports to support decision-making and organizational objectives.
- Collaborated with team members to maintain efficient operations and achieve organizational goals.
Education
M.D. - Business Intelligence and Analytics
Kadir Has University
Istanbul, Turkey03.2023
M.D. - MBA
Aydin University
Istanbul, Turkey09.2020
BBA -
Islamic University of Gaza
GAZA, Palestine09.2016
Skills
- Software Support: CRM Systems (Salesforce), Ticketing Tools (Jira), Zoho Platform
- Technical Skills: SQL, Tableau, Python (for data analysis/troubleshooting), Microsoft Office
- Customer Service: Case Management, SLA Compliance, Phone/Email Support, Screen-Sharing
- Soft Skills: Problem-Solving, Client Training, Documentation, Escalation Management
- Languages:
- English (Fluent)
- Arabic (Native)
- Turkish (Proficient)
Certification
- Google Data Analytics, Coursera Sept. 2023 – Mar. 2024
- “ICDL” 50 Hours, Vision Plus Jul. 2014 – Aug. 2014
Languages
Arabic
English
Turkish
Timeline
Remote Data Analyst
Turklinika
01.2024 - 10.2024
CRM Specialist & Data Analyst
SKN Premium
09.2022 - 10.2024
Account Manager (Technical Support Focus)
Fatenova Digital Marketing Agency
11.2020 - 11.2022
Accountant
Natuf for Development
01.2016 - 05.2017
M.D. - Business Intelligence and Analytics
Kadir Has University
M.D. - MBA
Aydin University
BBA -
Islamic University of Gaza
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