Dean Klosterman

• Installed 2GIG alarm systems, Alarm.com POE and Wi-Fi cameras, and Zwave devices in residential and commercial properties.
• Conducted routine maintenance on security equipment and systems.
• Responded to service calls for system troubleshooting and repairs.

• Troubleshoot and repair all ADT's alarm systems, camera's, and smart devises with customers virtually
• Use video tool to guide customer though the troubleshooting and repairing process
• Ship devices to customers, program, and install them virtually
• Determine if a physical technician is needed and schedule
• Answer all questions for customer and upsell devices

• Experienced in the installation and repair of Qolsys, 2GIG, and Resideo alarm systems, as well as CCTV, access control, structured data infrastructure, and smart home devices
• Known for being highly proficient and professional, with a strong focus on first-time quality and customer satisfaction.
• Builds trust through excellent service and clear communication.

• Installed and repaired all types of residential appliances.

• Ran multiple service calls daily and provided exceptional customer service

• Excelled at diagnosing and repairing appliances in a timely manner.

• Lead service technician for NCA. Installed and repaired Honeywell, Dsc, GE, 2GIG, and Interlogix systems, and CCTV.
• Trained technicians on proper installation and repairs
• Performed quality control inspections of technicians work
• Highly excelled at troubleshooting systems and customer service