Jacob Krag
Newcastle,OK
Summary
Highly skilled Alarm Technician with extensive experience at Security Options, adept in low-voltage wiring and exceptional customer service. Demonstrated ability to enhance system efficiency and client satisfaction, reducing operating costs and fostering long-term relationships. Known for advanced troubleshooting and effective team collaboration, consistently exceeding project expectations with a focus on quality and innovation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Alarm Technician
Alert 360
03.2024 - Current
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Streamlined inventory management for faster access to necessary equipment during installations.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
- Assisted in reducing overall operating costs by identifying inefficiencies within installation processes.
Alarm Technician
Security Options
09.2019 - 03.2024
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Streamlined inventory management for faster access to necessary equipment during installations.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
- Collaborated with sales team to assess client needs and recommend appropriate security solutions.
- Ensured reliable system operation, meticulously inspecting wiring connections and power sources.
- Exceeded project timelines by efficiently organizing tasks and prioritizing jobs based on urgency levels.
- Trained new technicians in proper installation techniques and safety protocols, resulting in a more cohesive team dynamic.
- Optimized alarm response times with regular testing and fine-tuning of system settings.
- Established long-term relationships with clients, providing ongoing support for their security needs and earning repeat business opportunities.
- Maximized system effectiveness by customizing configurations based on site-specific requirements.
- Assisted in reducing overall operating costs by identifying inefficiencies within installation processes.
- Demonstrated commitment to continuous improvement, regularly seeking feedback from supervisors and peers to further develop skills in the field.
- Conducted comprehensive site evaluations to identify potential security vulnerabilities, recommending optimal alarm placement for maximum coverage.
- Reduced false alarms by conducting thorough inspection and maintenance procedures.
- Maintained up-to-date knowledge of industry trends and advancements, enabling the recommendation of cutting-edge security options to clients.
- Checked system adherence to Type code requirements after performing repairs and maintenance on client systems and equipment.
- Elevated company''s professional image by maintaining clean worksites and adhering to uniform guidelines during service visits.
- Contributed to increased team cohesion by participating actively in group training sessions.
Education
GED -
Newcastle
Newcastle, OKSkills
- Field service experience
- Low voltage wiring
- Access control systems
- Networking fundamentals
- Circuit testing
- Technical troubleshooting
- Remote diagnostics
- Video surveillance systems
- Electrical component integration
- Functionality testing
- Alarm panel configuration
- System programming
- Industry certifications
- Fire alarm systems expertise
- Advanced troubleshooting
- Cable and wiring installation
- Structured cabling installation
- Intrusion detection proficiency
- Security and burglar alarms
- Installation and repairs
- Fire alarm installation
- Panel terminations
- Low-voltage systems
- Heavy lifting
- Written and verbal communication
- Professional communication
- Smoke control systems
- System troubleshooting
- Equipment testing
- Electrical wiring
- Fire alarm systems
- Building automation systems
- CCTV
- Alarm testing
- Closed circuit TV systems
- Alarm installations and servicing
- Equipment programming and calibrating
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Physical fitness
- Team building
- Self motivation
- System repair
- Professionalism
- Quality control
- Project management
- Troubleshooting
- Fire alarm system wiring
- Vehicle operation
Certification
Commercial and Residential Fire
Commercial and Residential Burglary
Commercial and Residential CCTV
Commercial and Residential Access Control
Timeline
Alarm Technician
Alert 360
03.2024 - Current
Alarm Technician
Security Options
09.2019 - 03.2024
GED -
Newcastle
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