Jaasiel Avila
Matthews
Summary
Dynamic and knowledgeable professional with extensive experience in Telecommunications and alarm system installation, dedicated to ensuring safety and reliability. Proven ability to diagnose and resolve system issues efficiently, while significantly reducing downtime and maintaining high standards of customer service. Strong collaborator, good at adapting to evolving project requirements and fostering teamwork to achieve exceptional results. Expertise in technical diagnostics, equipment maintenance, and customer relations underlines my commitment to delivering reliable solutions and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Alarm Technician
Vivint, Inc.
Charlotte, NC
10.2025 - Current
- Installed and configured alarm systems for residential and commercial properties.
- Conducted routine maintenance and troubleshooting to ensure optimal system performance.
- Collaborated with clients to assess security needs and recommend appropriate solutions.
- Trained junior technicians on installation procedures and safety protocols.
- Streamlined service processes, reducing response time for emergency repairs.
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Negotiated contracts with suppliers to secure cost-effective equipment procurement.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Streamlined inventory management for faster access to necessary equipment during installations.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
- Demonstrated commitment to continuous improvement, regularly seeking feedback from supervisors and peers to further develop skills in the field.
- Ensured reliable system operation, meticulously inspecting wiring connections and power sources.
- Maintained up-to-date knowledge of industry trends and advancements, enabling the recommendation of cutting-edge security options to clients.
- Safeguarded sensitive client information through strict adherence to data privacy standards during all aspects of the job process.
- Conducted comprehensive site evaluations to identify potential security vulnerabilities, recommending optimal alarm placement for maximum coverage.
- Established long-term relationships with clients, providing ongoing support for their security needs and earning repeat business opportunities.
- Maintained accurate records of customer service calls and inputted all information into company's database.
Field Technician
Spectrum
Monroe, NC
08.2021 - 08.2025
- Diagnosed and resolved mechanical issues in field equipment, ensuring optimal performance.
- Conducted routine maintenance on systems, enhancing reliability and minimizing downtime.
- Collaborated with clients to understand needs, providing tailored solutions for equipment functionality.
- Trained junior technicians on troubleshooting techniques and safety protocols, fostering team development.
- Developed technical documentation for equipment repairs and maintenance procedures to enhance knowledge sharing.
- Managed inventory of spare parts, ensuring availability for timely service delivery and client satisfaction.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maintained company field response vehicle stocked
Retail Associate
AutoZone
Indian Trail, NC
07.2020 - 05.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and completed daily reconciliations.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new cashiers on register operations and customer service protocols.
- Monitored inventory levels at point of sale, reporting discrepancies promptly.
- Implemented promotional displays, increasing visibility of sales items during peak hours.
- Resolved customer complaints tactfully, ensuring satisfactory resolutions and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Colonial Highschool
Orlando, FL05-2021
Certificate - Field Operations
Charter
Charlotte, NC11-2023
Skills
- Field service experience
- Low voltage wiring
- Problem-solving
- Teamwork and coordination
- Training and mentoring
- Inventory management
- Power tools operation
- Repair and installation
- Heavy lifting
- Courteous and professional
- Electrical troubleshooting
- Service quality
- Safety assessment
- Tool management
- Vehicle maintenance
- Strong Work ethic
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Store opening and closing
- Product knowledge
- Stocking and receiving
- Ladder Climbing
- Driving Company Vehicles
- In Person Sales
Certification
- Licensed Alarm Technician
- Field Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Alarm Technician
Vivint, Inc.
10.2025 - Current
Field Technician
Spectrum
08.2021 - 08.2025
Retail Associate
AutoZone
07.2020 - 05.2021
High School Diploma -
Colonial Highschool
Certificate - Field Operations
Charter