Dean Lindsey
Auto body & sales
JACKSONVILLE,IL
Summary
Results-driven professional with extensive experience in customer service and business operations. Proven ability to enhance customer satisfaction and build loyalty through effective complaint resolution and relationship management.
Dynamic individual with hands-on experience in all facists of automobiles and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
43
43
years of professional experience
Work History
Employee Service Representative
Self-employeed
Jacksonville, IL
07.1978 - 08.2021
- Assisted clients with inquiries and service requests to enhance customer satisfaction.
- Provided detailed information about services and processes to educate clients.
- Resolved issues promptly, ensuring a seamless client experience and efficient service delivery.
- Maintained accurate records of client interactions and service requests for future reference.
- Identified and resolved employee issues and anticipated future needs by explaining, suggesting and providing information to successfully perform duties.
- Provided exceptional support to customers, fostering strong relationships that led to increased repeat business and referrals.
Shop Owner
Self-employeed
Jacksonville, IL
07.1978 - 08.2021
- Directed daily operations, ensuring efficient workflow and optimal customer service standards.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Managed day-to-day business operations.
- Explained estimates and determined repair timelines to manage customer expectations.
- Implemented strategic marketing initiatives to enhance brand visibility and attract new customers.
- Trained and mentored staff, fostering a collaborative environment focused on performance improvement.
- Developed inventory management systems to streamline stock control and reduce overhead costs.
Education
High School Diploma -
Jacksonville High School
Jacksonville, ILNo Degree - Data Processing...
Parkland College
Champaign, ILSkills
- Goal-oriented mindset
- Call center experience
- Dispute handling
- Complaint resolution
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Relationship building
- Complaint handling
Accomplishments
I run a Auto body shop , as well as a sprint car operation for many years .Had 8-10 employees who did 1st class work, Had the only race team that traveled the US out of Illinois.
Timeline
Employee Service Representative
Self-employeed
07.1978 - 08.2021
Shop Owner
Self-employeed
07.1978 - 08.2021
High School Diploma -
Jacksonville High School
No Degree - Data Processing...
Parkland College