Dean Martin
Summerville,SC
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 37 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
43
43
years of professional experience
Work History
Program Manager
US Customs and Border Protection
10.2019 - 12.2024
- Company Overview: National Targeting Center - Passenger Trusted Traveler Program
- Sterling, Virginia
- I have played a key role in the development of the Risk Assessment standard operating procedures for Trusted Traveler Program Vetting at the NTC-P
- I have played a key role in the CBP mission to identify, segment, and efficiently process low risk travelers through vetting of Trusted Traveler Program applicants, so resources can be focused on unknown and high-risk travelers
- I performed director review of the risk assessment conducted on Trusted Traveler Program applicants, which involves reviewing and verifying the accuracy of the initial risk assessor analysis and recommendation to make a final determination of eligibility of program applicants
- I assisted in the training of preclearance and NTC personnel for TTP vetting during the COVID pandemic, personally training and shadowing over 40 collateral and remote vetters via remote platform
- I assisted in the TTP transition from Vermont to the NTC-P, notably helping new employees assimilate to the team and build new standard operating procedures in line with NTC practices
- National Targeting Center - Passenger Trusted Traveler Program
- Sterling, Virginia
CBP Officer
US Customs and Border Protection
06.2018 - 09.2019
- Company Overview: Trusted Traveler Vetting Center, Williston, Vermont
- I was responsible for referring and making recommendations for final adjudication to Supervisors based on findings obtained through layered analysis of applicants who may not meet program requirements
- Recommendations include denial/revocation, requests for more information such as court documents, and discretionary approval
- Trusted Traveler Vetting Center, Williston, Vermont
CBP Officer
US Customs and Border Protection
10.2000 - 06.2018
- Company Overview: Champlain, New York Port of Entry
- I have analytical targeting unit experience, which one of my primary responsibilities was conducting criminality sweeps of foreign nationals, I vetted over 400,000 foreign nationals and identified over 250 individuals who were not eligible for admission to the USA
- I coordinated with the lobby supervisors and officers for targeted high risk individuals that need enforcement actions
- I was also assigned to the CTR (Counter Terrorism Response) team and AT-CET (Anti-Terrorism/Contraband Enforcement Team)
- I assisted in the implementation of the Northern border FAST pilot program in which I was responsible for improving and facilitating the efficient flow of goods through the newly established FAST lanes and procedures
- I was assigned in the Champlain, NY Fast/Enrollment Office, where I liaison with Canadian Border Services Agency (CBSA), I fostered a positive multinational work environment and was responsible for interviewing, assessing and giving final adjudication of applicants using the FAST standards for eligibility
- I handled public inquiries and complaints by the general public, then notifying and forwarding the complaints to the enrollment office supervisor on those that weren't able to be resolved
- I was NTEU chapter 138 Safety Officer, serving on Port of Champlain's Occupational Health and Safety committee and on the Port of Champlain's professionalism committee
- Developing and fostering an esprit de corps by recognizing and rewarding employees in the area of responsibility (AOR) for professionalism and conduct
- I took the initiative and was responsible for developing and writing the CARNET standard operating procedure (SOP's) for the Champlain, NY port of entry in 2010, and which was adopted by the Jackman, Maine port of entry
- Champlain, New York Port of Entry
Customs Inspector
US Customs and Border Protection
06.1998 - 10.2000
- Company Overview: Ottawa Preclearance, Ottawa, Ontario, Canada
- I was assigned to the Ottawa preclearance facility, I was responsible for assisting the Department of State and the Customs Attache in the protocol of clearing dignitaries and diplomats into the United States
- As the Health and Safety officer, I created and implemented a multinational safety program S.O.P
- That recognized Canadian authority as well as satisfying United States regulations
- I was responsible for conducting quarterly and annual safety inspections
- I developed and created the Emergency Preparedness SOP, as well a hazardous materials (HAZMAT) contingency plan
- I was the coordinator for technology maintenance
- I was responsible for budgeting and ordering supplies at the FIS
- I was responsible for the Property Inventory Management Systems (PIMS) and of its annual audit review, for vehicle maintenance
- During my assignment, I wrote numerous SOP's for the Canada Preclearance field office, such as: Preclearance Employee Departure Processing and Obtaining firearms Import Authorization
- I organized a softball tournament amongst several Canadian agencies and airport offices, with the funds being raised donated to the local youth group to buy recreational equipment
- I also assisted in the coordination in a fund raiser called 'Cops for Cancer' with the Ottawa-Carlton police, raising several thousands of dollars
- I developed and published a Canadian Preclearance bi monthly newsletter called the 'Canadian Corner.'
- Ottawa Preclearance, Ottawa, Ontario, Canada
Customs Inspector
US Customs and Border Protection
09.1996 - 06.1998
- Company Overview: Jackman, Maine Port of Entry
- I was responsible for developing and implementing an SOP on processing privately owned aircraft through the General Aviation Telephone Entry (GATE program)
- As the local Union Steward, through inter-based negotiations, I maintained a superb relationship with senior management
- This was demonstrated when I proposed expanding the annual leave roster for the inspectors from one Inspector per pay period to two, between Memorial and Labor Day weekend, which fostered a positive morale at the port of entry
- Jackman, Maine Port of Entry
Senior Officer
Department of Justice
01.1989 - 12.1993
- Company Overview: Federal Bureau of Prisons - F.C.I
- Ray Brook, NY
- As a Federal correctional officer, I ensured that the security and safety of staff and inmates was maintained at the highest level possible
- I was responsible for managing two hundred inmates that were assigned to my work area
- I established effective communications and management skills to ensure a safe and orderly work and living environment
- This attribute contributed to several contraband seizure awards, by effectively communicating with inmates to locate where contraband and weapons were hidden
- I have ample experience with conflict management, resolving confrontations that would occur on a regular basis
- This resulted in not having altercations or riots break out in the housing unit
- I was responsible for motivating the inmates and providing guidance during weekly health and safety inspections
- The housing unit routinely lead the Federal Correctional Institution in weekly health inspections, which the inmates were able to have early release for dinner and additional recreational time
- I was responsible in creating support from several groups to initiate desired recreational activities
- I was a member of the Disturbance Response Team (DRT)
- I assisted in the recruitment of college students at Plattsburgh State University and at Clinton Community college in upstate New York, making presentations on how the Federal Correctional Institution operated and potential benefit of employment with the federal government
- Federal Bureau of Prisons - F.C.I
- Ray Brook, NY
Correctional Officer
Clinton County Sheriff Department
05.1986 - 12.1988
- Company Overview: Plattsburgh, New York
- I was assigned as a booking room officer, processing incoming and outgoing inmates
- I maintained all pertinent log books
- I was responsible for monitoring and administration of medication to the inmates
- I assisted in training new employees in the use of the NYSPIN computer terminal
- I was responsible for scheduling and arranging transportation of inmates for necessary care at the local hospital
- Plattsburgh, New York
Senior Airman (E-4)
United States Air Force
08.1981 - 08.1985
- Company Overview: Davis-Monthan AFB, Tucson, Arizona
- As a shift supervisor of the Davis-Monthan AFB telecommunication center, I was responsible for seven (7) airmen who I trained in accordance with US Air Force regulations
- I was responsible for writing and maintaining Airmen Performance Reports (APR's), I identified and corrected inadequate work performances
- I was responsible for disciplinary reports and developing corrective measures
- I developed and implemented a base telecommunication training program for newly arrived personnel
- I routinely nominated airmen assigned under me for awards and commendations, under my supervision, there were 8 Airmen of the Month awards and 3 Airmen of the Quarter awards presented to those under me
- I developed and reviewed the shift's work schedule on a quarterly basis, ensuring it was fair and equitable
- I had experience with handling EEO complaints and work conflicts
- I assigned work on a daily basis, ensuring that every individual was trained in each aspect of the operations, I was instrumental in improving my assigned duty station and our section received 'Most Impressive Work Center' from the squadron commander
- For my efforts, I was recognized as NCO of the Month in October 1984 and May 1985
- Davis-Monthan AFB, Tucson, Arizona
Education
Student - Mass Communications
State University of New York at Plattsburgh
05.1986
Senior Airman (E-4) - Telecommunications
United States Air Force - Davis-Monthan AFB
Tucson, Arizona08.1985
Skills
- Program performance analysis
- Professional writing
- Procurement
- Property & material management
- Risk Management
- Safety Manger
- Public Relations
- Conflict resolutions
- Community/Government liaison
- Threat assessment
- Account management
- VIP Support
Timeline
Program Manager
US Customs and Border Protection
10.2019 - 12.2024
CBP Officer
US Customs and Border Protection
06.2018 - 09.2019
CBP Officer
US Customs and Border Protection
10.2000 - 06.2018
Customs Inspector
US Customs and Border Protection
06.1998 - 10.2000
Customs Inspector
US Customs and Border Protection
09.1996 - 06.1998
Senior Officer
Department of Justice
01.1989 - 12.1993
Correctional Officer
Clinton County Sheriff Department
05.1986 - 12.1988
Senior Airman (E-4)
United States Air Force
08.1981 - 08.1985
Senior Airman (E-4) - Telecommunications
United States Air Force - Davis-Monthan AFB
Student - Mass Communications
State University of New York at Plattsburgh
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