Desired Job Title
Mobile Sales and Support User Generated Content Creator (ugc)OwnerRetail Sales RepresentativeSales Rep for the El Paso TerritoryLocation Preference
RemoteOn-SiteHybridLocation: Raleigh, NC, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Dean Martinez
Raleigh,NC
Work Preference
Summary
Dynamic sales professional with a proven track record in B2B, B2C, and B2G environments, specializing in the creation of authentic, high-converting video and image content for tech, fitness, and wellness brands. Expertise includes face-to-face retail sales, door-to-door outreach, cold calling, and inbound customer care, with a strong focus on billing, retention, and relationship-building in both remote and traditional settings since 2020. Renowned for a persuasive communication style that fosters trust, drives conversions, and transforms customer interactions into loyal brand advocates. Committed to producing engaging content that merges real-world sales acumen with creative storytelling to deliver impactful results.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Mobile Sales and Support
AT&T
12.2020 - Current
- Drove significant sales growth through effective guidance of consumer and business-to-business sales.
- Exceeded sales targets by optimizing the use of the Salesforce platform.
- Facilitated efficient resolution of escalated cases, prioritizing professionalism and nurturing positive customer interactions.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Managed customer interactions through various channels, prioritizing swift and effective resolution of inquiries.
- Designed and managed a detailed knowledge base to support team development and enhance overall service delivery.
- Coordinated efforts with technical teams to analyze and address complex issues faced by clients.
Retail Sales Representative
AT&T
02.2016 - 12.2020
- To guide both consumer and business-to-business sales. Also to hit and exceed sales goals. At the same time, giving a legendary customer experience. The products and technology we sell are mostly connected devices.
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Also broadband and apps such as HBO Max, Directv Stream. Legacy cable Directv and Uverse.
- Facilitated customer interactions to identify needs and recommend appropriate products.
- Managed inventory levels and ensured accurate product displays to enhance sales effectiveness.
- Implemented promotional strategies to increase product visibility and drive store traffic.
User Generated Content Creator (ugc)
Self-employeed
01.2026 - Current
- I make user generated content videos. For companies that need to convey a message. If you want a strike an emotion to your customers. From buying or informing I am your guy.
- Developed innovative content strategies to engage diverse audiences across multiple platforms.
- Collaborated with cross-functional teams to enhance brand visibility and reach.
- Conducted extensive research to inform creative direction and content development.
Owner
Spotthegem.com
02.2022 - 01.2026
- Enhanced public technology literacy through successful educational sessions that engaged participants. Achieved optimized outreach by leveraging AI tools, Search engine optimization (seo) strategies, and Google Analytics to maximize impact.
- Developed innovative marketing strategies to enhance brand visibility and customer engagement.
- Established foundational processes for business operations.
Sales Rep for the El Paso Territory
Summit Merchant Solution
01.2015 - 10.2015
- Achieved substantial client acquisition through effective promotion of payment systems, including credit card machines and ATMs. Expanded network by implementing targeted cold calling and door-to-door sales strategies. Built a large client base through proactive outreach and relationship building.
Premium insurance Auditor and Inspector (Owner)
U.S. Reports
12.2014 - 10.2015
- Streamlined appointment arrangements for agents and clients, resulting in more efficient insurance inspections. Delivered comprehensive reports and actionable insights to managing general agents and brokers, improving outcomes on insurance claims. Enhanced audit processes for various businesses by executing in-depth research on general liability and workers' compensation codes.
Auditor and Front Desk Team Lead
Red Roof Inn Hotel
09.2006 - 02.2015
- Drove guest satisfaction by overseeing front desk operations, addressing phone inquiries, and managing reservations while collaborating with housekeeping and maintenance teams. Optimized operational efficiency by coordinating efforts across all shifts, including auditor functions, to align with team goals. Elevated organizational performance by proactively taking on assistant manager responsibilities, leveraging extensive industry knowledge.
Infantryman
United States Marine Corps
08.2002 - 07.2006
- Coordinated tactical operations focused on securing objectives while maintaining optimal unit readiness.
- Facilitated logistics for deployments, prioritizing equipment availability and ongoing maintenance.
- Analyzed intelligence data to provide actionable insights for mission planning and operational strategies.
- Coordinated communication strategies with all levels of staff to support smooth order execution under pressure.
Education
Certificate - Insurance auditing and Inspections
USRU
12-2015
Liberal arts - Basics
El Paso Community College
12-2009
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Marine Corp Recruit Depot
12-2006
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Hanks High school and Burges High School
User Generated Content - undefined
UGC MASTERY ACADEMY
05-2026
Skills
- Online Marketing
- UGC Creator
- Sales
- Hospitality Industry
- Management
- Salesforce
- Budgets
- Leadership
- Event Management
- Insurance auditing and inspections
- Loss Prevention
- Exercise Physiology
- Internal Audit
- Financial Audits
- National Security
- Firearms
- Fire Safety
- Microsoft Word
- WordPress
- Microsoft Excel
- PowerPoint
- Spreadsheets
- Front Office
- Night Audit
- Maintenance & Repair
- Preventive Maintenance
- Gross Profit Analysis
- Profit & Loss Management
Certification
- Active Listening: The Secret to Effective Communication
- Nano Tips for Effective Collaboration with Lorraine Lee
Timeline
User Generated Content Creator (ugc)
Self-employeed
01.2026 - Current
Owner
Spotthegem.com
02.2022 - 01.2026
Mobile Sales and Support
AT&T
12.2020 - Current
Retail Sales Representative
AT&T
02.2016 - 12.2020
Sales Rep for the El Paso Territory
Summit Merchant Solution
01.2015 - 10.2015
Premium insurance Auditor and Inspector (Owner)
U.S. Reports
12.2014 - 10.2015
Auditor and Front Desk Team Lead
Red Roof Inn Hotel
09.2006 - 02.2015
Infantryman
United States Marine Corps
08.2002 - 07.2006
User Generated Content - undefined
UGC MASTERY ACADEMY
undefined
Hanks High school and Burges High School
undefined
Marine Corp Recruit Depot
Liberal arts - Basics
El Paso Community College
Certificate - Insurance auditing and Inspections
USRU
Section name
- Affiliate Marketing Foundations
- Connecting with Your Audience Using Video
- How to Manage Your Manager
- Programming Foundations: Fundamentals
- Critical Thinking for More Effective Communication
- Digital Marketing Foundations
- Entrepreneurship Foundations
- How Blockchains Will Change Business