Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kenny Trinh

Lonoke,AR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Highly motivate Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Mobile Detailer

Trinh Mobile Detailing
01.2023 - Current
  • Provided exceptional customer service and addressed customer inquiries.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Shined vehicle windows and windshields to remove water spots.
  • Collected and disposed of trash in vehicle console spaces and under seats.

Online Sales Associate

Shopify
01.2020 - Current
  • Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
  • Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
  • Managed online metrics and made recommendations for continued improvement and optimization.
  • Drove strategy for online platform, order management and fulfillment process to meet company objectives.
  • Leveraged customer database to nurture and grow current sales and identify new business opportunities.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Drivers Helper

UPS
10.2023 - 11.2023
  • Displayed very good communication and customer service skills.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Lifted and carried packages weighing up to 80 pounds.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.
  • Scanned and tracked packages for delivery accuracy and security.

Amazon Driver

Amazon
06.2023 - 10.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Drove safely in various weather and road conditions to avoid accidents.

Lube Technician

Splash Car Wash & Express Lube
09.2021 - 01.2022
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.

Warehouse Worker

Maybelline
10.2020 - 05.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Completed cycle counts and monthly inventory.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.

Nail Salon Manager

Bling Nail
02.2017 - 06.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Customer Service Representative

Bling Nail
02.2017 - 06.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Milford High School
Milford, MI
05.2019

Skills

  • Sales Management
  • Online Marketing
  • Sales Expertise
  • Price Structuring
  • Shipping Management
  • Discount Negotiation
  • Data Entry
  • Critical Thinking
  • Service Upselling
  • Sales and Marketing
  • Explaining Service Options

Languages

Vietnamese
Native or Bilingual

Timeline

Drivers Helper

UPS
10.2023 - 11.2023

Amazon Driver

Amazon
06.2023 - 10.2023

Mobile Detailer

Trinh Mobile Detailing
01.2023 - Current

Lube Technician

Splash Car Wash & Express Lube
09.2021 - 01.2022

Warehouse Worker

Maybelline
10.2020 - 05.2021

Online Sales Associate

Shopify
01.2020 - Current

Nail Salon Manager

Bling Nail
02.2017 - 06.2018

Customer Service Representative

Bling Nail
02.2017 - 06.2018

High School Diploma -

Milford High School
Kenny Trinh