Dean Nash
Windsor Locks,CT
Summary
With a long career as an educator for students and colleagues, I'm a talented professional with expertise in a Trainer role, contributing 20 years of experience in training, teaching and mentoring professionals in educational and corporate environments. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations, considered a valuable asset to any team. High-energy Trainer familiar with establishing clear, training plans, as well as putting together useful support materials to promote advancements in student/employee learning. I'm well-versed in operating under tight schedules with little supervision.
Overview
12
12
years of professional experience
Work History
Sales Consultant
P.C. Richard & Son
Newington, CT
05.2023 - Current
- Conducting presentations to showcase the advantages of our products to potential clients.
- Fostered sustainable connections with clients, resulting in ongoing business growth and recommended leads.
- Discover customers’ needs and offer solutions to them through the company’s services or products
- Use promotional methods such as phone calls, emails and social media to reach potential clients and build a long-lasting business relationship with them
- Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products
- Providing excellent customer service before, during, and after the sale, both in person and over the telephone
- Assisting customers in selecting merchandise by explaining the features and benefits of each product
- Gaining product and sales knowledge through various manufacturer and in-house training programs
Service & Engagement Team Lead
Target
South Windsor, CT
06.2021 - 04.2023
- Knowledge of guest service fundamentals and experience building a guest first team culture, as well as effectively engage with guests and resolve their issues.
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Skills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
- Successfully managed a diverse team of hourly associates through effective interviewing, development, coaching, evaluation and retention techniques.
- Demonstrate a service culture that prioritizes the guest service experience
- Model, train and coach expectations to deliver the service standard
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
- Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path
- Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
- Create intra-day workload optimization plans for your team
- Close knowledge and skill gaps through training and experiences
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
- Guided and empowered team members to consistently deliver orders efficiently and accurately to digital guests
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
4th Grade Classroom Teacher
Massachusetts Public School System
, MA
01.2012 - 06.2021
- Develop and implement weekly plans of all subjects, mapping out each unit in advance
- Administer tests and evaluations, through formal and informal assessments, including Unit Assessments and A-NET Assessments, which echo the state MCAS Assessments
- Analyze student performance based on all assessments, creating line analysis, which helps in the process to develop re-teach plans based on standards where students fell below the norm
- Support a balanced reading program through a well-organized, focused Guided Reading
- Writing workshop (Traits Writing Program), highlighting skills and strategies to give students the necessary tools to become college and career-ready writers
- Intense math programs, including Investigations, EnVisionMATH and EngageNY
- Employ kinesthetic, visual and auditory approach to make lessons interesting and interactive–utilizing various mediums, modeling and sharing through the “I Do, We Do, You Can” philosophy
- Actively engage students in the learning process through student-centered lessons
- Creating a positive atmosphere throughout the building, as a key member of the PBIS Team.
Education
M.Ed. in Elementary Education -
UNIVERSITY OF HARTFORD
B.S., Management of Human Resources -
BELLEVUE UNIVERSITY
A.A.S., Public Affairs/Public Relations -
COMMUNITY COLLEGE OF THE AIR FORCE
A.A.S., Business Management -
University of Maryland
Skills
- Management
- Problem solving
- Communication
- Leadership
- Lesson Plan Development
- Course Planning
- Training Needs Analysis
- Public Speaking
- Subject matter expertise
- Planning and coordination
- Creative Problem-Solving
- Interpersonal Communication
- Group and individual instruction
- Curriculum Creation
- Training initiatives
- Student Engagement
Timeline
Sales Consultant
P.C. Richard & Son
05.2023 - Current
Service & Engagement Team Lead
Target
06.2021 - 04.2023
4th Grade Classroom Teacher
Massachusetts Public School System
01.2012 - 06.2021
M.Ed. in Elementary Education -
UNIVERSITY OF HARTFORD
B.S., Management of Human Resources -
BELLEVUE UNIVERSITY
A.A.S., Public Affairs/Public Relations -
COMMUNITY COLLEGE OF THE AIR FORCE
A.A.S., Business Management -
University of Maryland
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