Dean Olson
Pollock Pines,CA
Summary
Looking for a new career in a growing industry. 15+ Years of experience has given me the skills and expertise of exceptional leadership, job knowledge and ability to create, implement and structure policies and procedures. Motivated with vast experience managing all levels of large-scale projects, including budgeting and administration. Dedicated to enhancing operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries while providing the highest levels of guest service.
Overview
20
20
years of professional experience
Work History
Technician
All Dura Built Transmissions
09.2022 - Current
- Remove and install drive train parts on all makes and models of vehicles, trucks and RVs.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
Director of Security
Sky River Casino
04.2022 - 09.2022
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Supervised team of 120 security personnel.
Manager
Curtis Industrial
10.2020 - 04.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Developed and maintained relationships with customers and suppliers through account development
- Designed modern employee recognition program which boosted productivity and improved morale
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Project Manager
Bradshaw Heating And Air
01.2019 - 10.2020
- Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
- Closely collaborated with project members to identify and quickly address problems
- Managed staff scheduling for over multiple jobs and coordinated all construction planning and material planning
- Developed long-term business strategy by using customer feedback to identify necessary process improvements
- Took active role in company growth by consistently providing quality customer service to promote growth and retention
- Respond to customer calls for service, install new Heating and Air equipment with the highest degree of customer service
Director of Security and Transportation
Red Hawk Casino
01.2017 - 01.2019
- Ensures the quality of operations
- Ensure all personnel provide the highest quality customer service
- Create, review and uphold P&Ls along with setting budgets and quarterly reporting
- Acts as Manager on Duty for all Business Operations
- Supervises Security and Transportation related activities on property, to ensure that all applicable laws, rules, regulations, internal controls, Cal-OSHA and DOT standards are regulated and enforced
- Investigates any losses that may or may not have been a result of criminal actions, and reports results to the appropriate entity
- Implements and maintains a strategy for the protection of life and property
- Maintain adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining as needed
- Develop and maintain a good working relationship with all internal and external guests while providing the highest levels of guest service
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records, reports, policies and procedures.
Manager of Security and Transportation
Red Hawk Casino
06.2011 - 01.2017
- Assists in the supervision of Security Management and Officers
- Maintains adequate staffing levels, by hiring, training and discipline when needed
- Work closely with the Director confirming P&Ls, Budgeting, staffing levels along with assuring the highest levels of guest service are being provided
- Acts as the Manager on Duty for the property
- Ensured proper implementation of regulations, terms and conditions as well as policies and procedures.
Lead Security/EMT
Red Hawk Casino
06.2009 - 06.2011
- Respond to all injuries and illnesses of guests and team members
- Administers first aid and emergency medical services to guests and team members on assigned shift and calls-in outside medical assistance when determined or required
- Maintains accuracy and completion of all reports and follow-up investigations when involve injuries or illnesses of guests and team members
- Maintains an inventory of all medical equipment up to and including AED's, wheelchairs, oxygen and medical response bags
- Works closely with the Risk Manager on guest injuries and Workers Compensation Coordinator on team member injuries
- Escorts and observes guests and team members to ensure their safety and protection, identifies potential safety hazards and reports to the appropriate individual
- Operates property vehicles as directed
- Maintains a series of keys accessing secure areas
- Accepts identification from all persons who appear to be under the age of 21 to ensure compliance with state and federal regulations.
Firefighter/EMT
Diamond Springs Fire Protection District
06.2005 - 06.2010
- Assessed active fires and consulted with Duty Captain optimal approach and containment strategies
- Completed daily training to stay in peak physical fitness and handle challenging tasks
- Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools
- Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services
- Compiled and maintained variety of departmental documentation including log books, run reports, training records, reports of suspected arson, violations of fire codes or ordinances, firefighter time sheets, accident reports, and “close call” reporting
Education
Associate of Science - Fire Science And Technology
American River College
Sacramento, CA2009
Skills
- Strong verbal communication
- Conflict resolution
- Team leadership
- Report writing
- Extremely organized
- Self-motivated
- Powerful negotiator
- Interpersonal and written communication
- Risk management processes and analysis
- Business administration
- Always looking to learn something new
Timeline
Technician
All Dura Built Transmissions
09.2022 - Current
Director of Security
Sky River Casino
04.2022 - 09.2022
Manager
Curtis Industrial
10.2020 - 04.2022
Project Manager
Bradshaw Heating And Air
01.2019 - 10.2020
Director of Security and Transportation
Red Hawk Casino
01.2017 - 01.2019
Manager of Security and Transportation
Red Hawk Casino
06.2011 - 01.2017
Lead Security/EMT
Red Hawk Casino
06.2009 - 06.2011
Firefighter/EMT
Diamond Springs Fire Protection District
06.2005 - 06.2010
Associate of Science - Fire Science And Technology
American River College
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