Dean Richards
Independence,KY
Summary
Sales and operations professional with a strong background in client relationship management and team development. Expertise in project coordination and process improvement, leveraging insights to enhance training programs and ensure superior customer satisfaction across diverse market segments.
Overview
8
8
years of professional experience
Work History
Sales Consultant/Field Trainer
Leaf Home
Cincinnati, OH
04.2023 - Current
- Streamlined onboarding processes by training teammates across multiple product divisions.
- Managed escalations for complex installations to align customer expectations with execution.
- Evaluated pre-installation sites, reducing material waste and installation delays.
- Maintained technical expertise across three Leaf Home product lines for accurate job staging.
District Sales Manager
ADT Solar
Cincinnati, Ohio
10.2021 - 04.2023
- Directed daily operations and performance metrics across district, achieving high-quality residential installations.
- Managed installation pipelines from site assessment to completion, serving as senior escalation contact.
- Coordinated cross-functional efforts among sales teams, engineering, installation crews, and local inspectors, enhancing project efficiency.
- Maintained district-wide quality control checks, reducing service call-backs and ensuring compliance.
District Manager
Powerhome Solar
Columbus, Ohio
07.2020 - 10.2021
- Spearheaded district operational and growth strategies, optimizing resource allocation and logistics across market territory.
- Tracked and optimized district KPIs, coordinating with cross-functional teams to achieve monthly performance targets and drive efficiency.
- Implemented standardized operational procedures, accelerating new hire ramp times while enforcing OSHA compliance.
- Recruited, onboarded, and trained new team members, enhancing team readiness through structured shadowing and performance reviews.
Regional Manager
S&S Tire
Lexington, Kentucky
05.2019 - 06.2020
- Managed supply chain pipelines for product distribution across four territories: southeastern Indiana, southern Ohio, West Virginia, and northern Kentucky.
- Served as primary operational liaison between OEM representatives and regional auto dealerships to synchronize inventory with delivery schedules.
- Coordinated daily product delivery routes and warehouse allocations to ensure timely fulfillment of dealership orders.
- Analyzed market penetration and profitability metrics to identify growth opportunities for dealership leadership.
General Manager
LA Fitness
08.2018 - 05.2019
- Led cross-functional teams, consistently achieving operational performance targets and revenue goals on a daily, weekly, and monthly basis.
- Served as final contact for customer satisfaction escalations, establishing service standards that enhanced client retention and facility approval ratings.
- Recruited, hired, onboarded, and coached teams of 2–3 entry-level staff, creating training programs that facilitated advancement to supervisory and managerial roles.
Education
Bachelor of Science - Communications
University of Cincinnati
Cincinnati, OH05-2018
Skills
- Sales strategy
- Client acquisition
- Customer relationship management
- Customer engagement strategies
- Project management
- Installation coordination
- Technical product knowledge
- Problem solving
- Marketing and business development
Leadership Experience
As a leader in my community and at work, I pride myself on the many accomplishments and organizations I participate in. I am extremely happy and grateful to be a part of organizations such as the Ludlow Volunteer Fire Department and the Free and Accepted Masons. These extracurricular activities have instilled an incredible amount of humbleness, leadership, and the integrity that every person should strive to hold not only within their day to day lives, but their professional lives as well.
Communication Skills
I am extremely gifted and well versed when it comes to communicating, not only with prospects, but my teammates and other cohorts as well. My background in communication gives me a significant upper hand in almost every aspect of life and professional development. I can be a chameleon in any room and adapt to the environment I find myself in now.
Timeline
Sales Consultant/Field Trainer
Leaf Home
04.2023 - Current
District Sales Manager
ADT Solar
10.2021 - 04.2023
District Manager
Powerhome Solar
07.2020 - 10.2021
Regional Manager
S&S Tire
05.2019 - 06.2020
General Manager
LA Fitness
08.2018 - 05.2019
Bachelor of Science - Communications
University of Cincinnati