ALIVIA WOOD
Lake Mary,USA
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Professional & Field Trainer
CITY Furniture
Altamonte Springs, FL
10.2023 - Current
- Guide guests in creating personalized home designs that reflect their unique preferences.
- Facilitate engagement and presentation of diverse home furnishings and service options.
- Manage navigation through expansive showrooms while maintaining high energy levels throughout an 8-hour workday.
- Cultivate personal connections to enhance customer engagement throughout the sales process.
- Facilitate guest access to optimal financing solutions.
- Transform customer interactions into successful sales outcomes.
- Assist in generating invoices and coordinating delivery schedules.
- Oversee prospecting and account management initiatives to drive client acquisition.
- Oversee showroom organization and cleanliness to enhance customer experience.
- Surpass monthly sales goals and key performance indicators.
- Train and onboard new and existing sales staff virtually and in-person to help them meet their KPI standards.
Sales and Social Media Specialist
FIBB - Face It Botox Bar
Fort Myers, FL
08.2023 - 11.2024
- Cultivated strong relationships with clients, enhancing customer engagement and loyalty through tailored communication strategies.
- Implemented targeted marketing campaigns, resulting in a noticeable increase in lead generation and a strengthened brand presence.
- Generated engaging social media content, driving user interaction and fostering a vibrant online community around the brand.
- Maintained accurate records of client interactions, ensuring personalized follow-ups that strengthened relationships and boosted customer retention.
- Crafted dynamic social media strategies that increased audience engagement, driving measurable improvements in brand visibility.
- Partnered with cross-functional teams to develop promotional content, enhancing overall campaign effectiveness and brand alignment.
High-End Sales Consultant
CITY Mattress
Naples, FL
08.2021 - 08.2023
- Greeted and advised high-end clients to boost repeat purchases and deepen client relationships.
- Maintained precise sales and inventory records to reduce stock discrepancies and speed restocking.
- Matched product features to client needs to achieve top sales and measurable customer retention.
- Implemented a client follow-up process that improved satisfaction and increased repeat-business rates.
- Fostered strong client relationships through personalized service, resulting in increased trust and loyalty among high-end customers.
- Led product demonstrations that showcased features, driving significant increases in sales and enhancing customer engagement.
Leasing Manager
Greystar Property Management
Fort Myers, FL
06.2020 - 07.2021
- Led leasing tours and tenant consultations, increasing lease signings through tailored presentations.
- Maintained accurate tenant and lease records to ensure legal compliance and reduce errors.
- Implemented targeted marketing campaigns that produced measurable increases in prospect inquiries.
- Analyzed market data to adjust pricing strategies and improve competitive lease conversion rates.
- Engaged with tenants through community events, fostering a strong sense of belonging and significantly boosting tenant retention.
- Fostered partnerships with local businesses for community events, strengthening tenant engagement and promoting a vibrant living environment.
District Manager - Small Business Sales
ADP
Fort Myers, FL
09.2019 - 07.2020
- Managed a geographic territory to close sales and consistently exceed monthly quotas.
- Implemented targeted outreach to owners and decision makers that closed deals and increased revenue.
- Demonstrated cloud HR solutions to prospects and accounts to drive product adoption.
- Built referral partnerships with banks and CPAs to generate repeat leads and pipeline growth.
- Spearheaded strategic sales initiatives, leading to substantial improvements in client acquisition and retention rates.
- Developed customized sales presentations that effectively addressed client needs, resulting in increased engagement and successful closures.
Management Assistant
Enterprise Rent-A-Car
Erie, PA
07.2018 - 09.2019
- Assisted daily branch operations to maintain on-time vehicle availability and improve customer wait times.
- Streamlined rental check-out process to reduce transaction errors and increase customer satisfaction.
- Maintained accurate rental records to ensure policy compliance and reduce billing discrepancies.
- Collaborated with team and cross-functional units to resolve workflow bottlenecks and improve service consistency.
- Trained new staff on customer service protocols, ensuring a smooth onboarding process and promoting a culture of excellence within the team.
- Enhanced vehicle maintenance schedules, ensuring optimal fleet performance and significantly reducing downtime.
- Fostered strong relationships with local businesses to drive referral growth, resulting in increased customer acquisition.
- Promoted upsell opportunities during customer interactions, contributing to noticeable revenue growth for the branch.
Education
Bachelor of Arts - Communication Studies
Edinboro University of Pennsylvania
Edinboro, PA05.2018
Skills
Relationship Building
Upselling Techniques
Content Creation
Client Engagement
Customer Retention
Promotional Planning
Networking
Problem Solving
Team Leadership
Conflict Resolution
Sales Strategy
Brand Awareness
Certification
- 2021 Relationship Sales Course at Dale Carnegie
- 2023 Digital Marketing & E-Commerce at Google
INTERNSHIPS
- AUG 2017 - JUN 2018
- Marketing and Events Intern, Flagship Niagara League, Erie, PA
- Solicited donations for the non-profit through cold calling and local business solicitation
- Planned events for the organization including the annual Mariner’s Ball in 2018
- Assisted with social media and radio campaigns
Timeline
Sales Professional & Field Trainer
CITY Furniture
10.2023 - Current
Sales and Social Media Specialist
FIBB - Face It Botox Bar
08.2023 - 11.2024
High-End Sales Consultant
CITY Mattress
08.2021 - 08.2023
Leasing Manager
Greystar Property Management
06.2020 - 07.2021
District Manager - Small Business Sales
ADP
09.2019 - 07.2020
Management Assistant
Enterprise Rent-A-Car
07.2018 - 09.2019
Bachelor of Arts - Communication Studies
Edinboro University of Pennsylvania