Dean Thomas
Spring,TX
Summary
A highly dedicated and hardworking individual committed to building a strong foundation for the future. Focused on turning dreams into reality, consistently bringing the best effort to every endeavor. Currently pursuing a business education with a strong desire to apply skills in a professional setting. Extensive experience in business ownership, sales, and customer service has contributed to a high level of professionalism and support. Known for a keen attention to detail, effective communication skills, and a proven ability to successfully tackle diverse and challenging tasks, excelling in handling a wide range of customer and business relations.
Overview
7
7
years of professional experience
Work History
Support & Moderation
Olympus Trading (Whop Community)
09.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Trained new support analysts, contributing to overall growth and success of the team.
- Created user accounts and managed access control.
- Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Assisted with the development of internal tools designed to streamline support workflows and enhance overall productivity.
Core Team Member
Olympus Signs
06.2022 - Current
- Streamlined project management processes for improved efficiency and timely completion of tasks.
- Delivered presentations to senior management, effectively communicating project progress, challenges, and proposed solutions.
- Contributed to the successful execution of critical projects by providing valuable insights and expert guidance.
- Enhanced team collaboration by implementing effective communication strategies and fostering a supportive work environment.
Owner
Northside Pressure Washing
04.2020 - Current
- Managed week-to-week business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, such as pressure washing, window cleaning, and gutter cleaning, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Negotiated price and service with customers
Sales Representative
Centerfield, Inc
09.2022 - 05.2024
- Enhanced Department of Defense client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by winning government contract awards
- Maintained up-to-date knowledge of D.o.D. trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key personnel through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Participated in trade shows and conferences to network and generate leads.
Part Time/ Seasonal Interior Design & Home Staging
Texas Select Property Group
03.2021 - 06.2022
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Improved property marketability, assisting in the selection of finishes, and fixtures.
- Contributed to successful open houses by preparing properties with meticulous attention to detail.
- Assisted in photography sessions, ensuring staged homes were showcased in their best light for marketing materials.
- Collaborated with real estate agents to understand target demographics and tailor staging accordingly.
- Communicated effectively with team members, ensuring timely completion of all assigned tasks.
Warehouse Associate
Centerfield, Inc
03.2018 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Completed regular cycle counts to maintain accurate inventory records.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
Associate of Arts - Business Administration And Management
Lone Star College
Houston, TX12-2025
High School Diploma -
The Woodlands Christian Academy
The Woodlands, TX05-2021
Skills
- Application support
- Support ticketing systems
- Problem-solving
- Organizational skills
- Data-driven decision making
- Operations management
- Customer relationship building
- Customer service
- Product and service sales
- Business planning
- Strategic planning
- Sales development
- Project management
- Small business operations
Affiliations
- Olympus Trading
Accomplishments
2021 TAPPS 5A Basketball State Champion
Arctic Funded Trader
Apex Funded Trader
Timeline
Support & Moderation
Olympus Trading (Whop Community)
09.2023 - Current
Sales Representative
Centerfield, Inc
09.2022 - 05.2024
Core Team Member
Olympus Signs
06.2022 - Current
Part Time/ Seasonal Interior Design & Home Staging
Texas Select Property Group
03.2021 - 06.2022
Owner
Northside Pressure Washing
04.2020 - Current
Warehouse Associate
Centerfield, Inc
03.2018 - 08.2022
Associate of Arts - Business Administration And Management
Lone Star College
High School Diploma -
The Woodlands Christian Academy
Similar Profiles
Hunter DickinsonHunter Dickinson
Head of Partnerships at Whop IncHead of Partnerships at Whop Inc
Vishal SanjayVishal Sanjay
Freelance Contributor at WhopFreelance Contributor at Whop
Chinelo Vera Obiechina-AdinduChinelo Vera Obiechina-Adindu
Care Assistant at Rosecare Community Services, Scotch Park Trading EstateCare Assistant at Rosecare Community Services, Scotch Park Trading Estate