Dean Wilson
Regional Justice Information System
Herculaneum,MO
40
years of professional experience
Experienced Lead Computer Operator with strengths in troubleshooting, disaster recovery planning, and network management. Proven ability to coordinate vendor relations and enhance system performance through effective mentoring of junior operators.
Work History
Lead Computer Operator
28 Years 1 Month- Supervised daily operations of data processing systems to ensure uninterrupted service delivery.
- Implemented best practices for system performance monitoring, enhancing reliability and efficiency.
- Mentored junior operators in troubleshooting and system maintenance protocols.
- Analyzed operational workflows to identify areas for process improvement and optimization.
- Collaborated with IT teams to develop and deploy software upgrades, ensuring minimal disruption.
- Established training programs for staff on new systems and procedures to boost proficiency.
- Coordinated incident response efforts, resolving technical issues swiftly to maintain operational integrity.
- Developed documentation standards for operational processes, improving knowledge sharing across teams.
- Developed comprehensive disaster recovery plans to minimize business disruption in the event of system failures or security breaches.
- Maintained detailed documentation on system configurations, updates, and troubleshooting procedures for easy reference during future maintenance activities.
- Managed a team of computer operators, ensuring timely completion of assigned tasks and fostering a collaborative work environment.
- Coordinated with other departments to ensure seamless integration of new hardware and software applications into existing infrastructure.
- Trained junior staff members on best practices for computer operation, equipping them with the skills necessary for success in their roles.
- Edited documents to keep company materials free of grammatical errors.
Computer Operator
3 Years- Operated mainframe systems, supporting critical business functions with high reliability.
- Executed daily batch processing tasks ensuring timely data processing and reporting.
- Monitored system performance and identified issues to maintain operational efficiency.
- Conducted system backups and restorations to safeguard data integrity and availability.
Mainframe Computer Operator
8 Years 9 Months- Executed batch processing jobs efficiently, minimizing downtime and optimizing workflow.
- Monitored mainframe operations to ensure system integrity and reliability.
- Troubleshot hardware and software issues, resolving incidents to maintain operational continuity.
- Developed and documented standard operating procedures for mainframe tasks and processes.
Education
High School Diploma
No Degree - Computer Programming
Skills
Network management
Troubleshooting
Disaster recovery planning
Load balancing
Error monitoring
Software installation
System monitoring
Hardware maintenance
Vendor coordination
Job control
Digital media management
Data management
Timeline
Lead Computer Operator
Regional Justice Information System
06.1998 - CurrentRead More
Computer Operator
Mastercard Inc
02.1995 - 02.1998Read More
Mainframe Computer Operator
Credit Systems Inc
05.1986 - 02.1995Read More
St. Louis Community College
No Degree from Computer Programming
Read More
Mehlville Senior High School
High School Diploma
Read More