Dean Zipperer
Tucson,AZ
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality.
Overview
21
21
years of professional experience
Work History
Sr. Manager, Reporting & Analytics
1-800-Flowers.com
Jericho, New York
07.2019 - 11.2022
- Coordinated projects to ensure alignment with organizational goals and timelines.
- Streamlined processes to improve workflow and reduce operational bottlenecks.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
Sr. Manager Process Improvement
1-800-Flowers.com
Jericho, New York
10.2011 - 07.2018
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
SBU Manager
ACS Xerox
Alamogordo, New Mexico
10.2010 - 09.2011
- Supervised daily operations and workflow for customer service team.
- Monitored team performance and provided constructive feedback regularly.
- Maintained open communication with management regarding all aspects of daily operations.
- Identified potential issues and implemented corrective measures as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sr. Manager, Home Agent Tech
l -800-Flowers.com
Jericho, New York
04.2008 - 10.2010
- Initiated department, documented, launched and implemented successfully.
- Developed KPI performance metrics and delivered/coached staff on ongoing basis.
- Built online ticketing system using existing and available software
- Created Standard Operating Procedures (SOP's) for technical issues to enhance service time
- Hired New and continuous staff, onboarded and trained staff as necessary.
Assistant Site Manager
1-800-Flowers.com
Jericho, New York
04.2007 - 04.2008
- Provided daily reports to senior management on project progress.
- Responded promptly to customer inquiries concerning project status or timeline changes.
- Supervised a team of up to 10 individuals providing professional development and goal setting.
- Resolved any conflicts or disputes between contractors or other workers onsite.
- Assisted in developing and implementing new policies and procedures for site operations.
- Identified areas where processes could be improved upon in order to reduce costs or increase efficiency.
- Monitored worksite personnel to maintain high levels of quality and performance.
Sales & Service Manager
1-800-Flowers.com
Jericho, New York
01.2002 - 04.2007
- Analyzed customer feedback to identify service improvement opportunities.
- Conducted regular meetings with the sales team to review goals and objectives.
- Ensured compliance with company policies and procedures related to sales operations.
- Reviewed employee performance and provided constructive feedback to ensure optimal results.
Education
High School Diploma -
Bonita Vista High School
Chula Vista, CAProgramming 1, 2 & 3
SAS Traning Institute
OnlineSkills
- Project management
- Process improvement
- Performance appraisal
- Quality assurance
- Customer relationship management
- Problem solving
- Conflict resolution
- Cross-functional collaboration
- Problem-solving abilities
Timeline
Sr. Manager, Reporting & Analytics
1-800-Flowers.com
07.2019 - 11.2022
Sr. Manager Process Improvement
1-800-Flowers.com
10.2011 - 07.2018
SBU Manager
ACS Xerox
10.2010 - 09.2011
Sr. Manager, Home Agent Tech
l -800-Flowers.com
04.2008 - 10.2010
Assistant Site Manager
1-800-Flowers.com
04.2007 - 04.2008
Sales & Service Manager
1-800-Flowers.com
01.2002 - 04.2007
High School Diploma -
Bonita Vista High School
Programming 1, 2 & 3
SAS Traning Institute