Deana Blackwood
Columbus,IN
Summary
Proactive and goal-oriented Office Manager with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Office Manager
Columbus Regional Health Physicians
09.2016 - Current
- Completed daily payroll monitoring and adjustments for 39 employees.
- Coordinated with healthcare providers to ensure seamless communication across departments for patient care continuity.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Managed 39 employees with various personalities and from different cultures for a large 12-physician practice.
- Assisted with regulatory issues such as compliance.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
Education
High School Diploma -
Columbus East
Columbus, IN01-1993
Skills
- Performance evaluation
- Conflict resolution
- Employee supervision
- Effective multitasking
- Attention to detail
- Staff scheduling
- Organizational skills development
- Staff recruitment and training
- HIPAA regulations
- Time management
- Team leadership
Timeline
Office Manager
Columbus Regional Health Physicians
09.2016 - Current
High School Diploma -
Columbus East