Summary
Work History
Skills
Timeline
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Deana Harris

Indianapolis,IN

Summary

Hardworking billing specialist with 20+ years of experience in the commercial kitchen equipment service industry. Committed to excellent customer service while producing quality work under strict time restraints.


Work History

Warranty/customer Billing and Collections

Smart Care Equipment Solutions
  • Prepared invoices to customers and manufacturers according to multiple policies and guidelines.
  • Worked closely with manufacturers and various departments to reduce rejected claims and invoices to improve order to cash cycle.
  • Created credits and rebills for any disputed/rejected invoices.

Master Data Specialist

Smart Care Equipment Solutions
  • Manage internal inbound requests for new accounts or updates to existing accounts to ensure the accuracy and quality of customer master data.
  • Set up and maintain customer tax exemptions.
  • Manage customer purchase order mailbox for accurate billing.

Dispute Resolution Specialist

Smart Care Equipment Solutions
  • Generated new invoices from disputed customer invoices.
  • Worked with various teams to reduce the amount of dispute cases by implementing best practices.
  • Employed critical thinking skills when assessing disputes to identify issues.

Billing Supervisor

Smart Care Equipment Solutions
  • Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
  • Used industry knowledge to resolve issues.
  • Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
  • Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.

Various Positions

Smart Care Equipment Solutions
  • Parts specialist
  • Dispatcher
  • Customer Service Representative


Skills

  • Excellent time management skills
  • Ability to work independently
  • Strong communication skills
  • Critical thinking
  • Problem solving
  • Self motivated
  • Attention to detail
  • Flexibility

Timeline

Warranty/customer Billing and Collections

Smart Care Equipment Solutions

Master Data Specialist

Smart Care Equipment Solutions

Dispute Resolution Specialist

Smart Care Equipment Solutions

Billing Supervisor

Smart Care Equipment Solutions

Various Positions

Smart Care Equipment Solutions

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Deana Harris