Shakira Flores

• Take customer payments , Handling customers accounts . Answering inbound / outbound calls . Follow up with clients .
• Customer service Making sure each caller leaves call happy and satisfied with Call.
• Trained new team members on operational procedures and customer service best practices.

• Resolved customer inquiries through various channels, ensuring timely and accurate information delivery.
• Managed escalated issues, providing effective solutions while maintaining customer satisfaction.
• Collaborated with cross-functional teams to streamline processes and improve service efficiency.

Answering calls , Speaking directly with Customers. Fixing any issues with Client profile /accounts ... Take customers issues and resolving them .

• Scheduled Appointments for new and established customers
• Processed payments for customers at the time of the visits
• Work with USD and Accepted Debit/Credit cards, including gift cards, and discounts.
• Conducted personal shopping advice for customer needs.
• Created profile for customers using POA System
• Generated a report at the end of each business day for records
• Greeting/directing visitors and employees

• Front desk , Greeting customers , taking packages , mail . Making sure each customer that walks in feels comfortable and gets help as soon as possible

• Filling , Stocking , Sending medications Out to patients , making maps for Drivers etc

• Stocking , Wrapping Pallets , QC