Kristen Garcia
Goodyear,AZ
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Collections Specialist
Discover Financial
Goodyear, AZ
07.2023 - 02.2024
- Monitored overdue accounts, directly contacted debtors, and negotiated payment arrangements to expedite collection of outstanding debts.
- Provided compassionate support to customers experiencing financial hardship, offering flexible solutions tailored to individual needs.
- Generated detailed reports on collection efforts and account statuses while adhering to legal requirements to maintain operational integrity.
- Surpassed performance targets by 19% through skillful negotiation and persuasive communication with delinquent customers.
Warehouse Operations Supervisor - Inbound
Staples
Phoenix, AZ
10.2020 - 06.2021
- Managed day-to-day operations of Inbound department and 20 plus hourly associates, overseeing receiving, storage, picking, packing, and shipping processes.
- Worked closely with other departments to enhance interdepartmental communication, address staffing requirements, and alleviate operational bottlenecks.
- Successfully coached team members for career advancement and promotions.
Warehouse Operations Flow Lead - Outbound
Chewy Fulfillment Center
Goodyear, AZ
10.2018 - 08.2019
- Oversaw and directed team of 4 supervisors, 5 leads, and over 100 associates through effective use of hourly KPI's.
- Enhanced team performance and morale by implementing quality assurance and production performance process, optimizing production workflow and achieving 10% increase in individual and team output.
- Developed and implemented safety protocol to secure well-being of associates operating machinery and walking staff, successfully reducing area's incident rate from 3% to 0%.
Warehouse Operations Associate - Inventory Control
Stitch Fix
Phoenix, AZ
05.2017 - 08.2018
- Utilized company's management system to locate, restore, and reintegrate missing inventory into system, single-handedly generating thousands of dollars in savings.
- Enhanced department efficiency by implementing FIFO-based operational strategies.
- Guided and educated new employees on operating systems and fundamental cultural values, while actively participating and recognizing peers and mentors in daily team meetings.
Senior Hair Stylist
Drybar
Phoenix, AZ
07.2011 - 10.2015
- Expert in intricate hairstyling for events, editorial shoots, and high-profile clients.
- Addressed customer grievances and mentored over 20 junior stylists.
- Maintained current knowledge of products and services to boost salon revenue and stylist earnings.
Education
Behavioral Health Certificate -
Yavapai College
Prescott, AZ05.2025
Cosmetology License -
Paul Mitchell Cosmetology School
Phoenix, AZ05.2010
High School Diploma -
Clinton High School
Clinton, IL05.2009
Skills
- Versatile and Proactive in Problem or Conflict Resolution
- Emerging Management Capabilities
- Strengthen and Advocate for Interpersonal Communication
- Precise Training with Continuous Assessments and Development
- Multicultural Sensitivity with Positive Candor
- Diligent Learner with Data Proficiency
Certification
- CPR/AED/First-Aid - 02/2024
- Peer Recovery Specialist - 04/2024
- Motivational Interviewing - 04/2024
- Trauma-Informed Care - To Be Completed 05/2024
Timeline
Customer Service Collections Specialist
Discover Financial
07.2023 - 02.2024
Warehouse Operations Supervisor - Inbound
Staples
10.2020 - 06.2021
Warehouse Operations Flow Lead - Outbound
Chewy Fulfillment Center
10.2018 - 08.2019
Warehouse Operations Associate - Inventory Control
Stitch Fix
05.2017 - 08.2018
Senior Hair Stylist
Drybar
07.2011 - 10.2015
Behavioral Health Certificate -
Yavapai College
Cosmetology License -
Paul Mitchell Cosmetology School
High School Diploma -
Clinton High School