Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Garcia

Goodyear,AZ

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Collections Specialist

Discover Financial
07.2023 - 02.2024
  • Monitored overdue accounts, directly contacted debtors, and negotiated payment arrangements to expedite collection of outstanding debts.
  • Provided compassionate support to customers experiencing financial hardship, offering flexible solutions tailored to individual needs.
  • Generated detailed reports on collection efforts and account statuses while adhering to legal requirements to maintain operational integrity.
  • Surpassed performance targets by 19% through skillful negotiation and persuasive communication with delinquent customers.

Warehouse Operations Supervisor - Inbound

Staples
10.2020 - 06.2021
  • Managed day-to-day operations of Inbound department and 20 plus hourly associates, overseeing receiving, storage, picking, packing, and shipping processes.
  • Worked closely with other departments to enhance interdepartmental communication, address staffing requirements, and alleviate operational bottlenecks.
  • Successfully coached team members for career advancement and promotions.

Warehouse Operations Flow Lead - Outbound

Chewy Fulfillment Center
10.2018 - 08.2019
  • Oversaw and directed team of 4 supervisors, 5 leads, and over 100 associates through effective use of hourly KPI's.
  • Enhanced team performance and morale by implementing quality assurance and production performance process, optimizing production workflow and achieving 10% increase in individual and team output.
  • Developed and implemented safety protocol to secure well-being of associates operating machinery and walking staff, successfully reducing area's incident rate from 3% to 0%.

Warehouse Operations Associate - Inventory Control

Stitch Fix
05.2017 - 08.2018
  • Utilized company's management system to locate, restore, and reintegrate missing inventory into system, single-handedly generating thousands of dollars in savings.
  • Enhanced department efficiency by implementing FIFO-based operational strategies.
  • Guided and educated new employees on operating systems and fundamental cultural values, while actively participating and recognizing peers and mentors in daily team meetings.

Senior Hair Stylist

Drybar
07.2011 - 10.2015
  • Expert in intricate hairstyling for events, editorial shoots, and high-profile clients.
  • Addressed customer grievances and mentored over 20 junior stylists.
  • Maintained current knowledge of products and services to boost salon revenue and stylist earnings.

Education

Behavioral Health Certificate -

Yavapai College
Prescott, AZ
05.2025

Cosmetology License -

Paul Mitchell Cosmetology School
Phoenix, AZ
05.2010

High School Diploma -

Clinton High School
Clinton, IL
05.2009

Skills

  • Versatile and Proactive in Problem or Conflict Resolution
  • Emerging Management Capabilities
  • Strengthen and Advocate for Interpersonal Communication
  • Precise Training with Continuous Assessments and Development
  • Multicultural Sensitivity with Positive Candor
  • Diligent Learner with Data Proficiency

Certification

  • CPR/AED/First-Aid - 02/2024
  • Peer Recovery Specialist - 04/2024
  • Motivational Interviewing - 04/2024
  • Trauma-Informed Care - To Be Completed 05/2024


Timeline

Customer Service Collections Specialist

Discover Financial
07.2023 - 02.2024

Warehouse Operations Supervisor - Inbound

Staples
10.2020 - 06.2021

Warehouse Operations Flow Lead - Outbound

Chewy Fulfillment Center
10.2018 - 08.2019

Warehouse Operations Associate - Inventory Control

Stitch Fix
05.2017 - 08.2018

Senior Hair Stylist

Drybar
07.2011 - 10.2015

Behavioral Health Certificate -

Yavapai College

Cosmetology License -

Paul Mitchell Cosmetology School

High School Diploma -

Clinton High School

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Kristen Garcia