Beatriz Alvarez
Kissimmee,FL
Summary
Dynamic customer service and operations professional with over 5 years of experience in employee training, account management, and client relations. Proven ability to streamline office operations, improve employee engagement, and enhance customer satisfaction. Bilingual in English and Spanish.
Overview
11
11
years of professional experience
Work History
Customer Service Collections Specialist
Wyndham Destinations
Orlando, FL
09.2021 - Current
- Resolved disputes and negotiated payment solutions for high-volume client accounts.
- Ensured accurate records by entering client details into the system for interdepartmental access.
- Maintained excellent customer satisfaction ratings through effective communication and support.
Assistant Manager
Central Florida Family Practice
Saint Cloud, FL
12.2019 - 09.2021
- Coordinated employee training programs to boost staff performance and efficiency.
- Collaborated with department managers to strategically address staffing requirements.
- Streamlined onboarding processes and enhanced orientation with updated training materials.
- Managed front office operations, including receptionist duties and interoffice communications.
Sales Associate
Kate Spade
Orlando, FL
04.2018 - 09.2019
- Facilitated product selection and processed sales transactions using POS systems.
- Balanced cash drawers to ensure accurate financial reporting.
- Managed customer returns while maintaining a customer-first approach.
Top Seller
Bath & Body Works
Orlando, FL
06.2014 - 11.2017
- Developed promotional displays and marketing materials to increase sales impact.
- Addressed customer concerns using extensive product knowledge and attentive service.
- Upheld visual merchandising standards through effective layout design strategies.
Education
Bachelor of Arts - Communications
University of Central Florida
Orlando, FLSkills
- Leadership and team management
- Account management
- Training and onboarding
- Customer relationship management
- Conflict resolution
- Data entry and support
- Microsoft Office Suite
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Collections Specialist
Wyndham Destinations
09.2021 - Current
Assistant Manager
Central Florida Family Practice
12.2019 - 09.2021
Sales Associate
Kate Spade
04.2018 - 09.2019
Top Seller
Bath & Body Works
06.2014 - 11.2017
Bachelor of Arts - Communications
University of Central Florida
Similar Profiles
Johnah "Cowboy" ClevelandJohnah "Cowboy" Cleveland
Sales Consultant at Wyndham Destinations - WorldMark by WyndhamSales Consultant at Wyndham Destinations - WorldMark by Wyndham
Kelli LukertKelli Lukert
Senior Sales and Marketing Recruiter at Wyndham Destinations (Wyndham Worldwide) - WVOSenior Sales and Marketing Recruiter at Wyndham Destinations (Wyndham Worldwide) - WVO
Karissa MainKarissa Main
Guest Room Attendant at Wyndham Destinations - WorldMark by WyndhamGuest Room Attendant at Wyndham Destinations - WorldMark by Wyndham
Rita M CarlsonRita M Carlson
Housekeeping & Maintenance Manager at Wyndham Destinations - WorldMark by WyndhamHousekeeping & Maintenance Manager at Wyndham Destinations - WorldMark by Wyndham
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth