Camille Johnson
Monroe,USA
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Customer Service Collections Specialist
Mohela
Remote
06.2025 - Current
- Managed collection processes for delinquent student loans, ensuring compliance with regulations.
- Developed and implemented effective communication strategies to engage borrowers in repayment plans.
- Developed customized payment arrangements based on borrowers'' financial situations, increasing the likelihood of successful repayments.
- Processed financial applications and monitored progress from start to finish.
Accounts Payable Clerk/Receptionist
Standard Enterprises Inc.
On Site
05.2024 - 05.2025
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Medical Records Retrieval Specialist
RemX
Remote
10.2023 - 04.2024
- Streamlined record retrieval processes, enhancing efficiency for clinical teams.
- Reviewed charts and flagged incomplete or inaccurate information.
- Collaborated with healthcare providers to ensure timely access to patient information.
- Facilitated communication between healthcare providers by organizing and distributing relevant patient documents upon request.
Technical Support Specialist
Kelly Connect
Remote
07.2021 - 09.2023
- Diagnosed hardware and software issues, utilizing troubleshooting tools to deliver efficient solutions.
- Educated customers on product features and best practices, enhancing user experience and engagement.
- Delivered exceptional customer service, maintaining professionalism and empathy during challenging situations.
- Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
Patient Billing Representative
CPSI
Remote
06.2018 - 07.2021
- Processed and verified billing claims for accuracy and compliance with healthcare regulations.
- Trained new staff on billing software and best practices for efficient claim submissions.
- Ensured timely follow-up on outstanding claims, enhancing cash flow for the organization.
- Reduced claim denials by thoroughly reviewing medical documentation and ensuring accurate coding practices.
Education
High School Diploma -
Richwood High School
Monroe, LA05.2015
Skills
- Data entry
- De-Escalation
- Problem-solving skills
- Verbal and written communication
- Insurance verification
- Invoice processing
Timeline
Customer Service Collections Specialist
Mohela
06.2025 - Current
Accounts Payable Clerk/Receptionist
Standard Enterprises Inc.
05.2024 - 05.2025
Medical Records Retrieval Specialist
RemX
10.2023 - 04.2024
Technical Support Specialist
Kelly Connect
07.2021 - 09.2023
Patient Billing Representative
CPSI
06.2018 - 07.2021
High School Diploma -
Richwood High School