Deana Hollman
DUNKIRK
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Attentive cosmetologist with several years of experience. Dedicated to long-term relationships with clients and high-quality beautification. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs.
Overview
36
36
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Rca
USPS
Eden
01.2018 - Current
- Delivered mail efficiently across designated routes in all weather conditions.
- Sorted and organized mail and packages for timely distribution.
- Maintained accurate records of deliveries and pickups throughout the day.
- Followed safety protocols to ensure personal and public safety during operations.
- Assisted customers with inquiries regarding mail services and delivery statuses.
- Collaborated with team members to coordinate route changes and coverage needs.
- Utilized postal equipment to process outgoing mail effectively and accurately.
- Monitored vehicle maintenance needs to ensure reliable transportation for deliveries.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Assisted other carriers with their routes as needed during peak periods.
- Verified accuracy of addresses before delivering packages.
- Sorted mail to be delivered according to route and customer address.
- Ensured compliance with federal laws related to privacy protection.
- Operated a vehicle in accordance with safety regulations.
- Collected signatures from recipients of registered mail items.
- Checked incoming mail for proper postage and correct names and addresses.
- Updated daily delivery logs to record number of deliveries made.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Provided change-of-address cards and other postal forms upon customer request.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Cosmotologist owner operator
Unique hair and nails
DUNKIRK
06.1990 - Current
- Provided personalized hair and nail services to diverse clientele.
- Consulted with clients to determine their beauty needs and preferences.
- Maintained a clean and organized workspace for optimal service delivery.
- Utilized various styling tools and techniques for haircuts and treatments.
- Educated clients on proper hair and nail care practices.
- Stayed updated on industry trends and new product offerings regularly.
- Managed appointment scheduling efficiently to maximize client satisfaction.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Operated cash registers to receive payments from patrons.
- Managed daily operations of a full-service salon, ensuring smooth workflow.
- Created a welcoming environment that promoted client comfort and satisfaction.
Education
Cosmotology - Cosmotology
Continental School of Beauty
West Seneca, NY 07.1990 - 07.1991
Dunkirk Senior High
Dunkirk, NYSkills
- Mail sorting
- Route planning
- Package tracking
- Safety compliance
- Time management
- Customer assistance
- Client consultation
- Hygiene practices
- Cash handling
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Client relationship management
- Project management analyst
- Driving safely course
Languages
English
Beginner
Certification
- Licensed cosmotologist
- Licensed driver
Timeline
Rca
USPS
01.2018 - Current
Cosmotology - Cosmotology
Continental School of Beauty
07.1990 - 07.1991
Cosmotologist owner operator
Unique hair and nails
06.1990 - Current
Dunkirk Senior High