Deana Issa
Marion,IA
Summary
Dedicated and skilled cosmetologist with 4 years of experience in providing exceptional beauty services to clients. Proficient in a wide range of hair cutting, hair coloring, and makeup techniques. Seeking to leverage expertise and creativity to contribute to a dynamic salon environment.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intern
ABC Salon
01.2012
- 6 months
Hair Designer
JC Penney
04.2024 - Current
- Performed neck, scalp, and face massages.
- Streamlined client check-in and payment processes to ensure a smooth, efficient experience, resulting in increased customer satisfaction.
- Provided comprehensive training to junior stylists on cutting, coloring, and styling techniques, enhancing overall team performance.
- Collaborated with fellow stylists to create on-trend looks for fashion shows and photoshoots, showcasing the salon''s talent.
- Increased salon revenue by upselling additional services such as color treatments, deep conditioning, and styling products.
- Streamlined appointment scheduling process by managing bookings efficiently and ensuring minimal waiting time for clients.
- Elevated overall client experience with thorough consultations that included discussing face shape considerations, personal style preferences, and maintenance routines for each hairstyle choice.
- Achieved high levels of customer satisfaction by attentively listening to client needs and expertly executing desired hair designs.
- Assisted in inventory management tasks for salon supplies while keeping track of product usage patterns for efficient ordering processes.
- Promoted a positive work environment by maintaining open communication among team members while addressing conflicts professionally.
- Resolved guest complaints about service or style.
Customer Service Representative
Souq.com
02.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Stylist
Pearl Salon
01.2013 - 01.2016
- Provided hair services including cutting, coloring, and styling to a diverse clientele
- Conducted consultations with clients to understand their needs and preferences
- Advised clients on suitable hair care routines and recommended products for at-home maintenance
- Managed salon inventory, placing orders as needed to ensure availability of products
- Maintained a clean and organized workstation, adhering to sanitation and safety protocols
- Developed strong relationships with clients, resulting in a high rate of repeat business and referrals
- Administered makeup applications for various occasions such as weddings, proms, and photo shoots, and waxing services
- Stayed informed about the latest beauty trends and techniques through ongoing training and education
- Collaborated with team members to create promotional events and marketing initiatives to attract new clients
- Contributed to a positive and collaborative work environment, assisting colleagues when needed and fostering a supportive team culture
Education
Diploma - Cosmetology
Capri Cosmetology College
Cedar Rapids, IA10.2023
Skills
- Haircutting and styling
- Hair coloring and highlighting
- Makeup application
- Nail services (manicures, pedicures)
- Customer service
- Product knowledge
- Time management
- Creativity and artistic flair
- Ability to keep up with industry trends
- Multitasking and organization
- Telephone etiquette
- Computer skills
- Interpersonal and social skills
- Attention to detail
- Creative and resourceful
- English and Arabic fluency
Accomplishments
Received numerous certificates at Capri Cosmetology:
Certificate of Merit, 1st Place Designer Production, March 2023
Certificate of Merit, 2nd Place Designer Production, March 2023
Certificate of Merit, 2nd Place Retail, June 2023
Certificate of Merit, 2nd Place Retail, July 2023
Certificate of Merit Bronze Production Achievement, March of 2023
Certificate of Merit, 2nd Place Retail, March 2023
Certificate of Merit, 3rd Place Retail, May 2023
Certificate of Merit, 2nd Place Retail, August 2023
Certificate of Merit, 1st Place Designer Production, May 2023
Certification
- State Cosmetology License, Iowa,2023
- [Additional relevant certifications, if any]
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary
Timeline
Hair Designer
JC Penney
04.2024 - Current
Customer Service Representative
Souq.com
02.2017 - 03.2018
Stylist
Pearl Salon
01.2013 - 01.2016
Intern
ABC Salon
01.2012
- State Cosmetology License, Iowa,2023
- [Additional relevant certifications, if any]
Diploma - Cosmetology
Capri Cosmetology College
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