Heidi Granger
Essex Junction,VT
Summary
Licensed Salon Cosmetologist that enjoys enhancing client satisfaction through expert hair coloring and precision haircutting of all types, all ages. Continuing with all the pampering maintenance that this industry brings. Always excited to learn the new innovated techniques and products that apply to this career.
Leveraged strong product knowledge and friendly communication to boost salon revenue and client retention.
Continuously updated skills through professional development, contributing to a dynamic salon environment. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
21
21
years of professional experience
Work History
Salon Licensed Cosmetologist
That Salon
Essex Junction, VT
07.2023 - 01.2024
- Working with customers providing experienced knowledgeable personalized care
- Kept work areas, tools, and equipment clean, organized, and properly sanitized maintaining a healthy shared environment.
- Managed reception duties when necessary, and ensuring smooth operations within the salon from start to finish.
- Continuing education to benefit the client and career.
Salon Cosmetologist
Pomp & Primp Hair Salon
Essex Junction, VT
07.2022 - 06.2023
- Stayed up-to-date on industry trends.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Offered specialized treatments such as keratin smoothing therapy and deep conditioning treatments to improve hair health and manageability.
- Performed various hair coloring techniques such as balayage, highlights, lowlights, and all-over color for stunning results.
- Booked appointments, answered phones, greeted clients, stocked shelves, put orders away, and contributed to keeping the salon kempt and organized.
Salon Cosmetologist
Full Spectrum Salon
South Burlington, VT
11.2019 - 05.2022
- Continued education training with salon staff members on salon procedures, techniques, and workplace expectations to ensure a cohesive dynamic.
- Enhanced client satisfaction by providing a pre and post personalized hair consultations. Performed various hair coloring techniques such as balayage, highlights, lowlights, all-over color, and Keratin treatments.
- Attended regular trainings and workshops, hair shows to maintain cosmetology license and stay current on technique and skills.
- Demonstrated thorough knowledge of all salon products and services.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Salon Owner/Salon Cosmetologist
Rue Saint Paul Salon
01.2013 - 03.2019
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations. such as products and styling workshops. Boosting shop revenue.
- Daily salon operations and performed, positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Utilized best practices theory when selecting vendors and products.
- Maintained posting of MSDS sheets in workplace.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Demonstrated high level of customer service to increase retention and satisfaction.
Salon Cosmetologist
Aras
Burlington, VT
04.2004 - 12.2009
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Assisted in managing salon inventory for timely replenishment of supplies,
- Booked appointments, answered phones, greeted clients, and handled payments.
- Attended regular trainings and workshops to maintain education and stay current on technique and skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Performed all body waxing from eyebrow shaping to Brazilian waxing to provide symmetry and remove unwanted hair.
- Offered professional cuts and color services utilizing latest techniques in balayage, ombre, highlights and color correction.
Salon Cosmetologist
Indigo
Burlington, VT
06.2003 - 11.2007
- Education on up-to-date industry trends by attending professional development workshops and trade shows.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Styled hair, makeup and nails for customers for special events and occasions.
- Collaborated with other stylists and team members for smooth salon operations and shared learning experiences.
- Enhanced client satisfaction by providing personalized hair and makeup consultations.
- Performed all body waxing such as eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Applied eyelash tinting to enhance clients' eyes and create impact.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
Licensed Cosmetologist - Cosmetology
O'Brien's Aveda Institute
South Burlington, VT03.2021
High School Diploma -
Winooski High School
Winooski, VT06.1997
Skills
- Precision haircutting
- Thermal styling
- Hair cutting techniques
- Haircutting all ages
- Eyebrow Shaping
- Texturizing techniques
- Scalp treatments
- Chemical treatments knowledge
- Coloring expertise
- Hair Straightening Methods
- Clipper cuts
- Bridal party hair design
- Creative color placement
- Facial Waxing
- Blowout mastery
- Updo styling proficiency
- Friendly Communication
- Hair Coloring and Highlighting
- Decision-Making
- Hair Styling
- Client consultation
- Hair conditioning and styling
- Scheduling appointments
- Product Knowledge
- Selling and Upselling
- Client Education
- Eyelash Tinting
Timeline
Salon Licensed Cosmetologist
That Salon
07.2023 - 01.2024
Salon Cosmetologist
Pomp & Primp Hair Salon
07.2022 - 06.2023
Salon Cosmetologist
Full Spectrum Salon
11.2019 - 05.2022
Salon Owner/Salon Cosmetologist
Rue Saint Paul Salon
01.2013 - 03.2019
Salon Cosmetologist
Aras
04.2004 - 12.2009
Salon Cosmetologist
Indigo
06.2003 - 11.2007
Licensed Cosmetologist - Cosmetology
O'Brien's Aveda Institute
High School Diploma -
Winooski High School