Deana James
Saint Louis,MO
Summary
Dynamic and results-driven professional with a proven track record at Niyia James, excelling in communication and clinical documentation. Successfully enhanced referral rates and reduced appointment cancellations, showcasing strong organizational skills and adaptability. Committed to fostering positive relationships and delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Home Healthcare Agent
Niyia James
St Louis, MO
12.2023 - 04.2024
- Maintained accurate medical records, ensuring proper documentation of treatments and progress.
- Developed strong relationships with local community organizations, increasing referral rates for the practice.
- Implemented strategies for reducing appointment cancellations and no-shows, resulting in higher clinic revenue.
Front Desk Attendant
Emmanuel, Knox
St Louis, MO
08.2021 - 03.2023
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended to front office needs by greeting visitors and providing assistance.
Front Desk Attendant
Kimberly, Fields
Saint Louis, MO
07.2018 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Teaching Assistant
Katherine, Collins
Maryland Heights, MO
08.2015 - 02.2017
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Sales Associate
Sarah. Mitchell
Hazelwood, MO
07.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Business. Entertainment
The Los Angeles Film School
Hollywood, CA02.2023
Skills
- Communication
- Clinical/Medical
- Critical Thinking
- Organization
- Time Management
- Marketing
- Physical Stamina
- Financial Analysis
- Adaptability
- Leadership
- Professionalism
Timeline
Home Healthcare Agent
Niyia James
12.2023 - 04.2024
Front Desk Attendant
Emmanuel, Knox
08.2021 - 03.2023
Front Desk Attendant
Kimberly, Fields
07.2018 - 01.2020
Teaching Assistant
Katherine, Collins
08.2015 - 02.2017
Sales Associate
Sarah. Mitchell
07.2014 - 06.2015
Business. Entertainment
The Los Angeles Film School