Deana Kelley
Maud
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
1995
1995
years of post-secondary education
Work History
Assistance store manager
Brookeshire’s grocery
New Boston
11.2021 - Current
- Managed daily store operations ensuring efficient service and customer satisfaction.
- Trained and supervised team members on store policies and procedures.
- Oversaw inventory management including ordering, stocking, and loss prevention.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored inventory levels and placed orders to restock shelves.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Conducted regular staff meetings to communicate updates and reinforce goals.
- Resolved customer complaints promptly to maintain positive shopping experiences.
- Monitored sales performance and adjusted strategies to meet store objectives.
- Collaborated with vendors to optimize product selection and pricing strategies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
EMT - Emergency Medical Technician
Collin County Community College
Plano, TX 03.2000 - 04.2000
RedWater High School
Redwater, TXSkills
- Inventory management
- Visual merchandising
- Customer relationship management
- Team building
- Staff training and development
- Effective communication
- Problem solving
- Time management
- Decision making
- Strategic thinker
- Delegating work
- Loss prevention
Timeline
Assistance store manager
Brookeshire’s grocery
11.2021 - Current
EMT - Emergency Medical Technician
Collin County Community College
03.2000 - 04.2000
RedWater High School