Hendrick-Alan Charles
Worcester,MA
Summary
Highly skilled and motivated customer service professional with a proven track record of delivering exceptional support to clients. Strong communication and problem-solving abilities, combined with a customer-centric approach, ensure satisfaction and foster long-term relationships.
Overview
12
12
years of professional experience
Work History
Assistance Store Manager
Glassesusa.com
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Team Lead/Supervisor
Essilor Luxottica
06.2023 - 07.2024
- Led a team of 5 employees to consistently meet and exceed monthly sales targets
- Trained new team members by relaying information on company procedures and safety requirements.
- Successfully implemented new training program resulting in a 20% increase in customer satisfaction ratings
- Actively coached and mentored team members leading to several promotions and increased employee retention.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
PCA
Tempus Unlimited
03.2021 - 02.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Wireless Consultant
AT&T Mobility
01.2021 - 06.2023
- Managed and resolved customer inquiries and complaints related to wireless devices and services
- Conducted in-store demonstrations and training sessions for customers on wireless devices and features
- Assisted customers in selecting the appropriate wireless plans and devices based on their needs.
Wireless Consultant
Cellular Sales
04.2019 - 10.2020
- Collaborated with team members to analyze market trends and recommend strategies to improve wireless product offerings
- Managed a high-volume wireless sales retail store, achieving sales targets and exceeding customer satisfaction metrics
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Grew stores existing customer accounts database through the implantation of innovative marketing techniques, and referrals
- Provided customers with individualized tutorials and concrete understanding of acquired products and accessories optimizing consumers usage of technologies and decreasing the stores likelihood of returns.
Wireless Consultant/Manager
Verizon/Go Wireless
02.2013 - 03.2019
- Wireless Sales Representative at Verizon/Go Wireless - Achieved top sales performance, consistently exceeding monthly targets
- Wireless Store Manager at Verizon/Go Wireless - Successfully led a team of sales associates, driving them to achieve record-breaking sales
- Developed and implemented effective sales strategies, resulting in a 25% growth in customer base
- Three years of experience as a sales representative, consistently exceeding sales targets by 10%.
Education
Skills
- Communication
- Customer Relations
- Store operations
- Team Leadership
- Inventory Management
- Shift Scheduling
- Employee Training
- Problem-solving
- Multitasking
- Time Management
- Active Listening
- Customer Service
- Behavioral Management
Timeline
Assistance Store Manager
Glassesusa.com
07.2024 - Current
Team Lead/Supervisor
Essilor Luxottica
06.2023 - 07.2024
PCA
Tempus Unlimited
03.2021 - 02.2024
Wireless Consultant
AT&T Mobility
01.2021 - 06.2023
Wireless Consultant
Cellular Sales
04.2019 - 10.2020
Wireless Consultant/Manager
Verizon/Go Wireless
02.2013 - 03.2019
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