Deana Lewis
Dallas
Summary
Corporate operations professional with experience in compliance, payroll support, and leave administration within regulated environments. Strong background in case management and documentation accuracy. Open to onsite or hybrid corporate roles in operations, compliance, HR, or administrative support in the Dallas–Fort Worth area.
Overview
10
10
years of professional experience
Work History
Remote Client Account & Compliance Support Special
Capital One Program (Contract)
12.2025 - Current
- Manage high-volume account cases while ensuring adherence to internal financial compliance standards
- Review and verified sensitive documentation to ensure regulatory accuracy and data protection compliance
- Maintain CRM-based case records to support audit readiness and reporting accuracy
- Collaborate with operations and compliance teams to resolve account discrepancies
- Resolve escalated, time-sensitive account matters with strong attention to documentation integrity
Remote Leave of Absence Specialist (Contract)
Alight Solutions
05.2025 - Current
- Managed high-volume FMLA, ADA, and other leave types, ensuring compliance with federal and state regulations to minimize organizational risk.
- Served as the primary contact for complex leave cases, offering personalized guidance on eligibility, documentation, and return-to-work planning.
- Provided support for benefits and payroll, ensuring accurate and timely pay adjustments during active leave cases.
Remote Fraud & Regulatory Compliance Specialist
Mercury Card Financial
02.2022 - 05.2025
- Managed high-volume fraud and regulatory cases involving account verification and financial risk mitigation
- Conducted an investigative review of financial discrepancies across multiple internal databases
- Documented detailed case findings to ensure compliance with federal regulations and internal audit standards
- Escalated high-risk cases to internal compliance and risk departments
- Maintained zero compliance violations during tenure
Remote Payroll & HR Support Representative
Walmart
09.2021 - 02.2022
- Served as first-level support within enterprise Payroll and HR Operations, managing high-volume employee case intake related to compensation, timekeeping, tax documentation, and benefits
- Created, documented, and routed ServiceNow cases for payroll discrepancies, including missing pay, garnishments, terminations, time theft investigations, and pay adjustments
- Escalated complex payroll matters to specialized internal departments while ensuring proper documentation for compliance and audit tracking
- Verified employee records and timecard data prior to case submission to ensure accuracy and prevent processing delays
- Maintained strict confidentiality when handling sensitive employment and payroll-related information
- Supported biweekly payroll cycles by identifying and flagging discrepancies impacting associate compensation
- Consistently ranked in the top 10% for quality assurance metrics, achieving 95%+ case accuracy
Assistant Manager - HR & Operations Focus
Sonic Drive
07.2016 - 09.2021
- Oversaw HR administrative functions for a 15+ employee team, including scheduling, onboarding, and personnel documentation
- Conducted interviews and coordinated new hire training and compliance documentation
- Managed employee relations matters and supported performance evaluation processes
- Assisted with payroll timekeeping review and ensured wage and hour compliance
Education
Master of Science - Human Resource Management
Franklin University
Columbus, OH09-2025
Bachelor of Science - Human Resource Management
Franklin University
Columbus, OH09-2024
Associate of Arts - Business Administration
Copiah-Lincoln Community College
Wesson, MS07-2021
Skills
- Audit Preparation & Documentation Accuracy
- Cross-functional Collaboration
- HRIS / CRM Systems
- Payroll Processing Support
- Case Management & Workflow Coordination
- FMLA & ADA Case Management
- Corporate Operations Support
- Process Improvement
- Confidential Records Management
- Multi-State Regulatory Compliance
- Benefits & Leave Administration
- Microsoft Office & Google Workspace
Timeline
Remote Client Account & Compliance Support Special
Capital One Program (Contract)
12.2025 - Current
Remote Leave of Absence Specialist (Contract)
Alight Solutions
05.2025 - Current
Remote Fraud & Regulatory Compliance Specialist
Mercury Card Financial
02.2022 - 05.2025
Remote Payroll & HR Support Representative
Walmart
09.2021 - 02.2022
Assistant Manager - HR & Operations Focus
Sonic Drive
07.2016 - 09.2021
Bachelor of Science - Human Resource Management
Franklin University
Associate of Arts - Business Administration
Copiah-Lincoln Community College
Master of Science - Human Resource Management
Franklin University