DIANAH RICHARD KIMEI
New York,NY
Summary
Operations and Executive Specialist with a proven track record in high-volume, detail-driven luxury retail environments, including support for Rolex client services and inquiry management. Combines strong organizational, communication, and analytical skills with hands-on experience in workflow coordination, audit support, and process improvement. Demonstrates the ability to manage competing priorities, streamline operations, and maintain accuracy under pressure. Recognized for reliability, discretion, and effective cross-functional collaboration, with the adaptability to support evolving business needs and deliver consistent results.
Overview
6
6
years of professional experience
Work History
Administrative Operations Assistant
Rolex - Tourneau/Bucherer
New York, NY
08.2020 - Current
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Trained team members on best practices for managing leads and utilizing CRM systems effectively.
- Developed and maintained tracking systems for inventory management, improving accuracy of supplies on hand.
- Developed and maintained relationships with clients to foster a welcoming environment.
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated site operations in accordance with established timelines.
- Managed CRM system to track lead interactions and maintain accurate records.
- Maintained organized records of appraisals, enhancing retrieval efficiency and data integrity.
- Trained new reception staff on procedures and best practices, fostering a collaborative work environment.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
Education
Master of Science - Business Administration / Management
Columbia Business School
665 W 130th St, New York, NY 1002712-2025
Bachelor of Arts - Political Science And Government
Minnesota State University, Mankato
12-2019
Skills
- Professional Writing & Grant Proposal Development
- Research & Data Collection for Funding Applications
- Administrative Operations & Office Coordination
- Client Communication & High-Volume Call Management
- CRM Systems - Sales Force & Client Inquiry Tracking
- Audit Preparation & Documentation Accuracy
- Data Tracking, Reporting & Excel-Based Logs
- Inventory Support, Receiving & Product Handling
- Shipping & Logistics (UPS, FedEx, Certified Mail)
- Vendor Coordination & Supply Management
- Interdepartmental Coordination & Workflow Execution
- Problem Resolution & Escalation Handling
- Time Management in High-Pressure Environments
- Attention to Detail & Compliance Documentation
Timeline
Administrative Operations Assistant
Rolex - Tourneau/Bucherer
08.2020 - Current
Master of Science - Business Administration / Management
Columbia Business School
Bachelor of Arts - Political Science And Government
Minnesota State University, Mankato