Deana Nealon
BELLEVILLE,IL
Summary
Proven track record in enhancing customer satisfaction and retention at AT&T Communications, adept at cash handling and fostering empathetic client relationships. Excelled in fast-paced environments, consistently meeting production targets. Skilled in product recommendations and resolving inquiries, significantly contributing to team success and service excellence. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
19
19
years of professional experience
Work History
Cashier
Walgreen's
08.2012 - 11.2013
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Residential Customer Service Representative
AT&T Communications
01.1997 - 03.1998
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
800 Directory Operator
AT&T Communications
12.1994 - 01.1997
- Assisted customers by providing excellent customer service.
- Provied 800 numbers requested by callers.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
No Degree - Graphic Design
Southern Illinois University Carbondale
Carbondale, ILDiploma - Network Technology
Sanford-Brown College - Fenton
Fenton, MO05.2001
High School Diploma -
Dupo High School
Dupo, IL05.1987
Skills
- Product Recommendations
- Cash Handling
- Returns processing
- Drawer balancing
Timeline
Cashier
Walgreen's
08.2012 - 11.2013
Residential Customer Service Representative
AT&T Communications
01.1997 - 03.1998
800 Directory Operator
AT&T Communications
12.1994 - 01.1997
No Degree - Graphic Design
Southern Illinois University Carbondale
Diploma - Network Technology
Sanford-Brown College - Fenton
High School Diploma -
Dupo High School
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