Summary
Overview
Work History
Skills
Timeline
Generic

Deana Oliver

Spanaway,Wa

Summary

  • Graduated From Charter Collage as an Honor Roll Student. With National Certification & State Certified Since completed in 2021.
  • Using my customer service skills in the medical field for the last 8+ yr
  • Using my leadership skills & organization to become part of a great team.
  • Hard working and very dependable and employee.
  • Epic computer skills in basket messaging for provider / patient care / prior medication approval.
  • Ordering and pending order for POCT for provider.
  • Setting up procedures for hands on technical care for patients for injections / pap / stitches / wound care / diabetic.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Multicare Medical Center
Puyallup, WA
09.2022 - 06.2025
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Educated patients about medications, procedures and physician's instructions.

Medical Assistant

Community Health Care
Spanaway, WA
07.2021 - 08.2022
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Administered rapid tests for COVID and strep and pregnancy to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.

Medical Receptionist

MultiCare Health
Puyallup, WA
01.2017 - 07.2021
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Prepared and sent financial statements to support bookkeeping functions.

Skills

  • Scheduling Patient Intake
  • Medical Charting Medical Terminology
  • Insurance Information Administering Injections
  • Capillary Puncture Documentation
  • Patient Charting Phone Etiquette
  • Leadership Pediatric Measurements
  • CorEMR medical charting Vitals Signs
  • Epic & Next Gen Computer System
  • Assisting with procedures
  • CLIA Waived Testing

Timeline

Medical Assistant

Multicare Medical Center
09.2022 - 06.2025

Medical Assistant

Community Health Care
07.2021 - 08.2022

Medical Receptionist

MultiCare Health
01.2017 - 07.2021

Similar Profiles

CREATE PROFILE
Deana Oliver