Deana Oliver
Spanaway,Wa
Summary
- Graduated From Charter Collage as an Honor Roll Student. With National Certification & State Certified Since completed in 2021.
- Using my customer service skills in the medical field for the last 8+ yr
- Using my leadership skills & organization to become part of a great team.
- Hard working and very dependable and employee.
- Epic computer skills in basket messaging for provider / patient care / prior medication approval.
- Ordering and pending order for POCT for provider.
- Setting up procedures for hands on technical care for patients for injections / pap / stitches / wound care / diabetic.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Multicare Medical Center
Puyallup, WA
09.2022 - 06.2025
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
Medical Assistant
Community Health Care
Spanaway, WA
07.2021 - 08.2022
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep and pregnancy to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Medical Receptionist
MultiCare Health
Puyallup, WA
01.2017 - 07.2021
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Prepared and sent financial statements to support bookkeeping functions.
Skills
- Scheduling Patient Intake
- Medical Charting Medical Terminology
- Insurance Information Administering Injections
- Capillary Puncture Documentation
- Patient Charting Phone Etiquette
- Leadership Pediatric Measurements
- CorEMR medical charting Vitals Signs
- Epic & Next Gen Computer System
- Assisting with procedures
- CLIA Waived Testing
Timeline
Medical Assistant
Multicare Medical Center
09.2022 - 06.2025
Medical Assistant
Community Health Care
07.2021 - 08.2022
Medical Receptionist
MultiCare Health
01.2017 - 07.2021