Michelle Garcia
Prosser,WA
Summary
Certified Medical Assistant with 2+ years of clinical experience providing direct patient care, remote patient support, and administrative coordination in fast paced healthcare environments. Experienced with Medicare Annual Wellness Visits, patient outreach, telehealth support, vital signs, injections, referrals, prior authorizations, and clinical documentation.
Proficient in Epic, Athenahealth, and Cerner EHR systems, with strong skills in chart preparation, medication reconciliation, patient histories, scheduling, and accurate documentation. Knowledgeable in HIPAA compliance, patient confidentiality, and healthcare workflows.
Highly organized and dependable with excellent virtual communication, time management, multitasking, and independent work skills. Comfortable supporting patients and providers remotely while maintaining accuracy, professionalism, and a positive patient experience. CPR/BLS Certified.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Medical Assistant
Kadlec
Richland , Washington
02.2023 - Current
- Assisted healthcare providers with patient examinations, clinical procedures, and patient care in a fast-paced medical setting.
- Maintained accurate and confidential electronic health records (EHR), including charting, transcription, data entry, and visit documentation.
- Prepared patient charts and clinical records for daily provider schedules and ensured information was current and complete.
- Scheduled patient appointments by phone and in person while coordinating referrals and follow-up care.
- Managed patient flow, answered phones, greeted patients, and provided professional customer service.
- Communicated patient concerns, condition updates, medication refill requests, and messages to physicians and clinical staff.
- Maintained strict HIPAA compliance and protected sensitive patient information across all communications and documentation.
- Supported efficient clinic operations through accurate scheduling, documentation, chart management, and administrative coordination.
Education
Certificate - Medical Assistant
Charter College
Pasco, WA02-2023
High School Diploma -
Prosser High School
Prosser, WA06-2021
Skills
- Provided direct patient care including vital signs, injections, specimen collection, patient intake, and assistance with exams and procedures
- Conducted virtual pre-visit screenings, patient intake, and telehealth support using secure platforms
- Supported providers during virtual visits through real-time chart updates, clinical documentation, and scribing
- Documented patient histories, visits, medications, and clinical notes accurately in Epic and Athena EHR systems while maintaining HIPAA compliance
- Coordinated follow-up care, lab orders, specialist referrals, medication refills, imaging requests, and prior authorizations
- Managed high-volume scheduling, provider calendars, patient portals, and virtual communication while maintaining timely patient responses
- Triaged routine patient messages and provided clear communication regarding appointments, medications, follow-up care, and self-care instructions
- Maintained accurate records and supported front-office and back-office operations, including check-in/out, insurance verification, scanning, and EMR updates
- Collaborated with providers and healthcare teams in onsite, hybrid, and remote environments, maintaining productivity and attention to detail
- Trained new staff and interns on EHR workflows, patient rooming, and clinical procedures
Certification
- National Phlebotomy Certificate
- WA Medical Assistant Phlebotomy Certification
- National Health Association CCMA
- WA Medical Assistant Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Assistant
Kadlec
02.2023 - Current
High School Diploma -
Prosser High School
Certificate - Medical Assistant
Charter College