Summary
Work History
Education
Skills
Experience Summary
Timeline
Generic

Deana Rife

Wheatland,MO

Summary

Product Expert at Intuit with extensive experience in delivering exceptional customer service and technical support. Demonstrated expertise in problem resolution and information security, effectively managing complex issues to achieve high customer satisfaction. Strong multitasking abilities and collaborative skills, consistently optimizing processes for improved efficiency and client satisfaction.

Over 10 years of office management experience in logistics. specializing in records, invoices, and billing processes. Demonstrated expertise in managing employee records and coordinating efficient shipment logistics. Proficient in financial balancing and utilizing communication platforms to improve operational effectiveness.

Work History

Product Expert

Intuit
Online/ Remote
01.2025 - 04.2025
  • Delivered product expertise and technical support through email, telephone, and screen sharing.
  • Conducted Tier I and II security verification, confirming orders and IRS acceptance.
  • Managed call de-escalation, maintaining efficient handle time while ensuring customer empathy.
  • Utilized multiple platforms for multitasking and collaborated with team members for effective resolutions.
  • Pinpointing customer errors and promptly executing necessary adjustments.
  • Resolved complex program and process issues to ensure customer satisfaction.
  • Ensured customer satisfaction during each call through effective communication and problem-solving.

Education

Bachelor of Science - Environmental Science

University of Phoenix
Phoenix, AZ
06-2018

Skills

  • CSR and EHR platform knowledge
  • Technical assistance and system troubleshooting
  • Information security measures
  • Problem resolution skills
  • Customer service excellence
  • Process optimization techniques
  • Call management expertise
  • Transaction processing efficiency
  • Communication proficiency
  • Attention to detail skills
  • Teamwork and multitasking abilities
  • Microsoft Office knowledge base

Experience Summary

  • Acquirement of more than 10 years of office management skills and customer service.
  • Proficient in Microsoft Office Suite, exceptionally proficient in spreadsheets and creating reports, cross platform experience, quick adaptation to change, always wanting to advance experience.
  • Although Intuit was my last employer, I have experience working with Barnes Hospital in St.Louis as a medical appointment setter taking in customers information for appointments and billing. As an office manager for over 10 years, I have experience in managing a productive office handling all tasks while providing support to employees and customers.

Timeline

Product Expert

Intuit
01.2025 - 04.2025

Bachelor of Science - Environmental Science

University of Phoenix
Deana Rife