Open To Work
Deana Woods
West Bloomfield,Michigan
Summary
Results-driven professional with extensive experience in office management and operational support. Proven expertise in team leadership, process optimization, and conflict resolution to enhance workflow efficiency. Strong background in vendor negotiations, contract management, and accounting, ensuring smooth operations and compliance. Focused on driving team development and implementing effective policies to improve organizational procedures.
Overview
28
28
years of professional experience
Work History
Business Office Associate
Corewell Health
Novi, Michigan
09.2025 - 02.2026
- Streamlined daily office operations and organized filing systems for improved efficiency.
- Scheduled appointments and managed calendars for staff coordination.
- Answered phone inquiries, routing calls to appropriate team members.
- Verified patient insurance information for accuracy and completeness.
- Communicated with insurance providers to resolve coverage issues effectively.
- Educated patients on insurance benefits and coverage options available.
Central Schedule Coordinator
Henry Ford Health System
10.2022 - 08.2025
- Coordinated patient appointments across multiple departments, improving appointment flow and reducing wait times.
- Resolved scheduling conflicts to optimize provider availability and patient access to care.
- Collaborated with healthcare teams to streamline scheduling processes, enhancing overall service delivery.
- Monitored and adjusted schedules in response to changing patient needs.
- Assisted with patient registration and preregistration for appointments.
- Verified insurance information and processed patient discharges promptly.
- Updated and maintained confidential patient records consistently.
Customer Analyst/Bank Teller
Robert Half
09.2020 - 10.2022
- Analyzed customer data to identify trends and enhance service strategies.
- Reviewed new claims and collections; addressed inquiries and complaints to enhance customer satisfaction.
- Evaluated customer feedback surveys to assess user experience with products and services.
- Implemented quality control measures to elevate customer service standards.
- Facilitated interdepartmental communication to synchronize on customer needs and objectives.
- Handled cash transactions, balanced ledgers, and maintained drawer integrity.
- Maintained accurate records and communicated with stakeholders to ensure smooth operations.
Funding Representative
TD Auto Finance
01.2016 - 02.2020
- Clarified funding requirements and resolved client issues to ensure smooth funding processes.
- Collaborated with team members to streamline the funding process.
- Evaluated client creditworthiness using established criteria and tools.
- Managed customer relationships by providing regular updates on progress towards obtaining desired funding outcomes.
- Provided guidance to customers on the availability and terms of various funding sources.
- Reviewed applications for accuracy, completeness and fraud prevention
- Maintained accurate records of funding transactions and correspondence to facilitate compliance and accountability.
- Coordinated with external partners to gather necessary documentation for approvals.
- Performed due diligence reviews on potential funding sources prior to entering into any agreement or transaction.
Sr. Sales Analyst/Representative
Blue Cross Blue Shield of Michigan
04.2011 - 07.2015
- Presented findings in actionable formats for sales team strategy sessions.
- Evaluated effectiveness of sales tactics and recommended changes.
- Developed training materials on sales analysis best practices to improve analytical skills across the team.
- Mentored junior analysts on data interpretation and analytical techniques.
- Drafted presentations on strategic initiatives for senior management to inform decision-making.
- Trained staff on project planning and creation of marketing materials to enhance team capabilities.
- Managed group enrollment and corporate communications for initiatives.
- Assisted in policy and procedure implementation for routine service operations.
Customer Service Professional
Blue Cross Blue Shield of Michigan
09.1997 - 04.2011
- Assisted members with inquiries related to health insurance plans and benefits.
- Resolved billing inquiries through effective communication and problem-solving techniques.
- Provided knowledgeable service for routine questions and resolved customer complaints promptly.
- Educated clients on policy details to enhance comprehension of coverage options.
- Maintained current knowledge of healthcare regulations and insurance guidelines.
- Engaged stakeholders to gather feedback, enhancing operational effectiveness.
- Mentored junior staff, providing guidance on performance improvement strategies.
- Developed training support for new staff on customer service protocols and best practices.
Education
Bachelor of Science - Business Management/Marketing
University of Phoenix
Detroit, Michigan06.2010
Skills
- Scheduling optimization
- Appointment coordination
- Project management proficiency
- Business operations management
- Customer relationship management
- Vendor relationship expertise
- Data analysis capabilities
- Deadline management
- Organizational methods
- Ability to multi-task effectively
- Detail-oriented mindset
- Effective communication abilities
- Strong problem-solving abilities
- Leadership and collaboration skills
- Team dynamics management
- Complaint handling strategies
- Exceptional customer service skills
- Business administration expertise
- Employee evaluation techniques
- Production activity coordination
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$79000/yr - $200000/yrTimeline
Business Office Associate
Corewell Health
09.2025 - 02.2026
Central Schedule Coordinator
Henry Ford Health System
10.2022 - 08.2025
Customer Analyst/Bank Teller
Robert Half
09.2020 - 10.2022
Funding Representative
TD Auto Finance
01.2016 - 02.2020
Sr. Sales Analyst/Representative
Blue Cross Blue Shield of Michigan
04.2011 - 07.2015
Customer Service Professional
Blue Cross Blue Shield of Michigan
09.1997 - 04.2011
Bachelor of Science - Business Management/Marketing
University of Phoenix