Deana Yeager
Greensburg,PA
Summary
Dedicated Healthcare and Administrative Professional with over 10 years of experience in hospital environments and high-volume customer service. Expert in HIPAA compliance, patient advocacy, and complex logistics. Returning to the professional workforce after a successful tenure as a Family Care Coordinator, bringing advanced skills in multi-departmental coordination, empathetic communication, and records management. Committed to delivering high-quality administrative support as an Associate Patient Care Coordinator.
Overview
22
22
years of professional experience
Work History
Family Care Coordinator
Private Household
11.2006 - Current
- Coordinated family schedules and appointments to optimize daily routines.
- Managed communication between family members and service providers for efficient care delivery.
- Developed personalized care plans based on individual family needs and preferences.
- Researched local resources and services to enhance family support systems.
- Medical Advocacy: Managed comprehensive healthcare logistics for a household, including scheduling specialist appointments and navigating insurance provider networks.
- Care Planning: Monitored and documented health milestones and medication timelines, ensuring 100% adherence to prescribed care plans.
- Logistics Management: Orchestrated complex daily schedules and acted as the primary point of contact for external medical providers and vendors.
Food Service Worker
Wesley Family Services
Pittsburgh, PA
06.2019 - 04.2021
- Ensured strict compliance with safety and sanitation policies in a healthcare-adjacent environment.
- Facilitated collaboration among team members to ensure adherence to specific dietary requirements and standards for all clients.
- Oversaw maintenance of precise inventory records and monitoring of humidity and temperature levels.
- Prepared and served meals in compliance with safety and nutrition standards.
- Assisted in maintaining cleanliness of kitchen and dining areas to ensure hygiene.
Dietary Technician
Bristol Regional Medical Center
Bristol, TN
01.2013 - 09.2014
- Ensured strict HIPAA compliance while managing sensitive patient information and dietary records.
- Facilitated patient interactions by acting as a liaison between patients, families, and medical staff to clarify services and address concerns.
- Executed mandatory quarterly testing and certifications to ensure compliance with hospital-grade safety and service standards.
- Facilitated meal preparation in accordance with dietary guidelines and patient preferences.
- Oversaw food quality and safety standards throughout food service operations.
Customer Service Representative
Citibank
Gray, TN
10.2003 - 11.2009
- Oversaw high-volume call management, addressing over 200 inquiries daily with efficiency and compassion.
- Cultivated expertise in conflict resolution by effectively de-escalating customer concerns and resolving issues promptly.
- Executed high-volume data entry and account updates, ensuring 100% accuracy under stringent performance quotas.
- Addressed and resolved customer inquiries and issues across various communication channels, ensuring timely and accurate responses.
- Guided customers through online banking systems, ensuring enhanced user experience and satisfaction.
- Recorded customer interactions in CRM systems, ensuring comprehensive documentation for future reference.
Sales Associate
Kohl's Department Stores, Inc
Kingsport, TN
10.2008 - 03.2009
- Facilitated problem-solving by employing open-ended questioning techniques to evaluate customer needs.
- Facilitated customer product selection and addressed inquiries to optimize shopping experience.
- Upheld merchandise presentation standards to enhance store aesthetics.
- Executed accurate transaction processing through point-of-sale systems to enhance customer trust.
- Addressed customer complaints promptly, enhancing loyalty and satisfaction within the community.
- Executed cash transactions with precision, ensuring compliance with company cash handling policies.
Education
High School Diploma -
Albert Gallatin High School
Uniontown07-2004
Skills
PROFESSIONAL SUMMARY
CORE COMPETENCIES
Healthcare Admin: HIPAA Compliance
Coordination: High-Volume Scheduling, Multi-line Phone Systems, Appointment Logistics
Communication: De-escalation, Empathetic Patient Advocacy, Multi-departmental Liaison
Technical: 200 Calls/Day Capacity, Accurate Data Entry
Timeline
Food Service Worker
Wesley Family Services
06.2019 - 04.2021
Dietary Technician
Bristol Regional Medical Center
01.2013 - 09.2014
Sales Associate
Kohl's Department Stores, Inc
10.2008 - 03.2009
Family Care Coordinator
Private Household
11.2006 - Current
Customer Service Representative
Citibank
10.2003 - 11.2009
High School Diploma -
Albert Gallatin High School