DIANNA SCOTT
Post Falls,ID
Summary
Detail-oriented professional with expertise in patient advocacy, healthcare coordination, and personalized care planning. Strong problem-solving skills, efficient in handling complex medical information, and dedicated to improving patient outcomes. Demonstrates inquisitive nature in understanding patient needs and navigating healthcare systems effectively.
Overview
16
16
years of professional experience
Work History
Behavorial Health Care Navigator
Heritage Health
Coeur D'Alene
09.2022 - Current
- Facilitated communication between patients and care teams by acting as a liaison
- Community Stablization
- Safety Plans
- Developed individualized care plans for each patient based on their specific needs and goals
- Assisted patients in understanding their diagnosis, treatment options, and available resources
- Coordinated appointments with primary care providers, specialists, and other medical personnel
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
Lead Super Visor /Licensed Practical Nurse
Heritage Healthcare
Coeur D'Alene
09.2022 - 06.2023
- Performed physical assessments, including vital signs and health history documentation
- Developed and implemented nursing care plans for individual patients based on their needs
- Ensured that all staff members were properly trained in the use of medical equipment and protocols
- Managed scheduling of 15 nursing staff to ensure adequate care levels at all times
- Monitored performance of all nursing staff and provided feedback as needed
- Provided guidance to nurses, LPNs, and other healthcare personnel regarding patient care policies and procedures.
PSYCHOMETRICIAN/ SERVICE EXTENDER
Big Lake Psychological Services
Coeur D'Alene
09.2017 - 09.2022
- Coordinated data collection activities related to psychometric testing
- Assessed psychological, educational, and vocational aptitude of clients through psychometric tests and interviews
- Analyzed test results and prepared reports for clients detailing findings and recommendations
- Prepared documents for court hearings
- Provided insightful feedback to clients based on careful interpretation of psychometric data, resulting in informed decision-making processes.
- Conducted statistical analyses for item calibration and test equating, ensuring consistent measurement across different forms of assessments.
Lead Nurse
Surgical Bariatrics Northwest
Post Falls, ID
08.2009 - 07.2017
- Mentored new nursing staff, fostering a supportive and educational atmosphere for growth and development.
- Implemented quality improvement initiatives that reduced medication errors and improved patient safety measures.
- Coordinated patient discharges and transfers to other units, ensuring a smooth transition with minimal disruptions to care continuity.
- Participated in the development of departmental goals and objectives, contributing insights gleaned from frontline experience to inform strategic planning initiatives.
- Provided compassionate care to patients through effective communication and active listening skills, enhancing overall patient satisfaction rates.
Education
Bachelor of Arts - Psychology
National University
La Jolla, CA11.2023
Associate of Arts - Practical Nursing
North Idaho College
Coeur D'alene, ID07.2004
Skills
- Excels as Care Navigator by leveraging comprehensive knowledge of healthcare processes and resource management
- Professional summary
- Skills
- Care Coordination
- Crisis Intervention Expert
- Strategic Resource Assessment
- Cultural Competency
- Patient Support Advocate
- Community advocate
- Clinical care
- Initial Evaluation Suicide scale
- Experience
Timeline
Behavorial Health Care Navigator
Heritage Health
09.2022 - Current
Lead Super Visor /Licensed Practical Nurse
Heritage Healthcare
09.2022 - 06.2023
PSYCHOMETRICIAN/ SERVICE EXTENDER
Big Lake Psychological Services
09.2017 - 09.2022
Lead Nurse
Surgical Bariatrics Northwest
08.2009 - 07.2017
Bachelor of Arts - Psychology
National University
Associate of Arts - Practical Nursing
North Idaho College