Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MELISSA ATCHLEY

Astor,USA

Summary

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving management. and conflict resolution. Expertise in resource allocation and schedule

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lab Supervisor/ Lead Phlebotomist

West Volusia Family Sports Medicine
DeLand, FL
07.2025 - Current
  • Directed daily operations within the laboratory, focusing on strict compliance with safety regulations and quality benchmarks.
  • Guided junior staff in mastering laboratory protocols and best practices through structured mentorship and hands-on training.
  • Crafted and integrated detailed workflow processes, significantly enhancing efficiency.
  • Monitored and adjusted stock levels of laboratory supplies, implementing strategies to decrease waste and improve resource utilization.
  • Developed and implemented strategies to mentor junior staff, fostering their professional growth and career opportunities.
  • Led troubleshooting activities during critical incidents, demonstrating resilience and problem-solving skills in high-pressure situations.
  • Monitored industry regulations and updated compliance policies to align with current standards and mitigate risks.
  • Conducted thorough quality control checks and equipment calibrations to guarantee precision in testing outcomes.
  • Administered venipuncture and capillary draws, demonstrating proficiency in handling diverse patient demographics and needs.
  • Documented and organized blood sample and patient information to support clinical operations.
  • Executed safety protocols and infection control procedures consistently to promote a safe environment.
  • Instructed new phlebotomists on effective specimen collection methods and industry best practices to ensure high-quality patient care.
  • Analyzed and improved workflow systems to ensure seamless operations during periods of increased demand.
  • Monitored and assessed equipment and supply quality through routine checks to maintain compliance with industry standards.
  • Fostered effective communication with patients to minimize anxiety and improve overall procedural experience.
  • Implemented strategies to enhance patient comfort and satisfaction during blood draw procedures through attentive care and communication.

Phlebotomy Technician

Ocala Family Medical Center
Ocala, FL
07.2024 - 07.2025
  • Communicated effectively with patients to alleviate any fears or concerns about the phlebotomy process
  • Followed strict protocols and safety measures to ensure accurate sample collection and minimize the risk of contamination or infection
  • Performed venipuncture and capillary puncture to collect blood samples from patients
  • Properly labeled, documented, and stored collected specimens for laboratory testing
  • Worked efficiently under pressure in a fast-paced environment while maintaining accuracy in sample collection procedures
  • Utilized knowledge of different types of tubes, additives, anticoagulants, etc., for appropriate specimen collection based on test requirements
  • Assessed patients' veins prior to venipuncture to determine the most suitable site for successful blood draw

Phlebotomist

Self Employed Services
Orange City, FL
02.2020 - 01.2024
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Processed samples accurately and efficiently.
  • Maintained a clean, safe, and organized work environment.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Followed all safety protocols when handling hazardous materials.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

Administrative Assistant

Security Pro Of Florida
Orange City, FL
02.2020 - 09.2023
  • Maintained accurate department and customer records.
  • Coordinated appointments, meetings and conferences.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Phlebotomist

Medical Arts Laboratory
Deltona, FL
05.2018 - 08.2018
  • Processed client payments and collected appropriate billing information.
  • Upheld donor confidentiality throughout intake and collection process.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Input medical and insurance information into database for inclusion in patient records.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Monitored inventory levels of supplies used in phlebotomy services.

Phlebotomist

Jeff Davis Hospital
Hazlehurst, GA
05.2015 - 04.2018
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Maintained accurate records of collected specimens and test results.
  • Provided excellent customer service while interacting with patients.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

Education

Vocational school - Phlebotomy

Ycarte Health Institute
Douglas, GA

Skills

Assessed and verified documentation for clarity and completeness, facilitating effective communication and record-keeping

Achieved significant reductions in infection rates through effective management of control protocols Enhanced staff knowledge on hygiene practices, leading to improved compliance Strengthened health safety standards by regularly assessing and updating infection control measures

Managed data entry operations, maintaining high standards of accuracy and attention to detail

Achieved high donor retention rates by implementing streamlined screening procedures Improved donor satisfaction through proactive engagement and thorough eligibility assessments Fostered a safe and welcoming environment for all potential donors

Managed the preparation of specimens, adhering to strict quality control standards for reliable results

Administered venipuncture techniques, ensuring patient comfort and adherence to safety protocols

Administered blood collection techniques while adhering to safety and quality standards

Assisted patients in navigating healthcare processes, fostering effective communication between patients and medical staff

Monitored patient conditions and collaborated with healthcare teams to optimize care delivery

Executed comprehensive digital archiving strategies to safeguard critical documents and streamline information management

Achieved successful meeting outcomes by implementing structured planning processes Enhanced team collaboration through effective resource management and logistical coordination Drove engagement by developing clear agendas and facilitating open communication

Managed documentation and data entry tasks to ensure accurate record-keeping and organization

Organized and streamlined appointment scheduling processes to improve operational efficiency and reduce wait times

Achieved improved office efficiency through effective management of administrative tasks Enhanced team productivity by providing timely support and resources Fostered a well-organized environment that facilitated seamless operations

Streamlined invoice processing workflows to improve accuracy and efficiency in financial reporting

Achieved timely completion of financial reports through effective coordination of accounting tasks Enhanced financial accuracy by implementing improved record-keeping practices Contributed to cost-saving measures through diligent financial analysis

Achieved improved communication flow by leveraging Microsoft Outlook for scheduling and correspondence management Enhanced team productivity through effective calendar coordination and email organization Drove successful project outcomes by facilitating timely information sharing among team members

Achieved streamlined medical record management, enhancing patient care quality Improved accessibility of patient information for healthcare teams, resulting in better decision-making Optimized record-keeping processes, leading to increased operational effectiveness

Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business

Conducted thorough assessments of data trends and patterns to inform business strategies and optimize performance

Collaborated with medical staff to streamline processes and improve overall hospital efficiency

Achieved timely project completions by coordinating team efforts Enhanced project delivery through proactive problem-solving and resource management Drove team performance to exceed project expectations

Achieved high accuracy in ICD coding through diligent review and correction of medical records Enhanced operational efficiency by optimizing coding workflows Improved data integrity, leading to better patient outcomes and compliance with healthcare regulations

Achieved improved accuracy in medical records management through diligent oversight and process optimization Enhanced patient care by facilitating timely access to critical health information Contributed to compliance with regulatory standards by maintaining meticulous records

Enhanced patient care efficiency by optimizing electronic medical record systems Achieved improved data accuracy and accessibility through effective EMR system management Facilitated seamless healthcare operations by ensuring reliable EMR system performance

Developed and maintained organized systems for tracking time allocation across multiple projects

Coordinated administrative activities, ensuring smooth workflow and effective communication across departments

Achieved timely project delivery while maintaining budget compliance through effective team coordination Drove project success by implementing best practices in management and communication Cultivated strong relationships with stakeholders to ensure alignment and satisfaction

Evaluated and tracked vital signs to identify changes in patient conditions and facilitate timely interventions

Achieved seamless document collaboration through effective use of Microsoft Word Enhanced team efficiency by implementing streamlined editing processes Improved document quality by providing expert guidance on formatting and design

Achieved timely and accurate specimen processing through effective coordination of collection activities Enhanced laboratory efficiency by optimizing specimen handling procedures Improved compliance with regulatory standards through diligent oversight of collection practices

Achieved high patient satisfaction through effective management of dermatological services Improved treatment efficiency by optimizing patient flow and resource allocation Enhanced clinic reputation by fostering a welcoming and informative environment for patients

Achieved improved patient satisfaction through effective communication and care coordination Enhanced treatment adherence by engaging families in health management Contributed to a collaborative environment that prioritized children's well-being

Implemented clear and concise communication techniques to improve team interactions

Maintained laboratory equipment and adhered to safety protocols to facilitate efficient operations

Achieved significant sales growth by implementing targeted marketing strategies Cultivated strong relationships with clients to enhance customer loyalty Streamlined sales processes to improve efficiency and customer satisfaction

Performed data entry, document management, and scheduling to enhance office productivity

Maintained laboratory equipment and adhered to safety protocols to facilitate efficient operations

Executed effective writing techniques to produce high-quality content tailored to target audiences

Achieved streamlined appointment scheduling, resulting in improved patient access to care Enhanced operational efficiency by refining scheduling protocols Fostered positive patient experiences through effective communication and timely appointment management

Implemented effective organizational strategies to manage multiple tasks and deadlines

Achieved high guest satisfaction ratings through effective front desk management Streamlined check-in and check-out processes to reduce wait times Fostered positive relationships with guests to encourage repeat visits

Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the effective organization of data and presentations Delivered high-quality reports that facilitated informed decision-making

Achieved streamlined data analysis through proficient use of Microsoft Excel Enhanced project tracking accuracy by implementing advanced spreadsheet techniques Improved reporting efficiency by optimizing data organization methods

Developed engaging curriculum and activities to promote English language proficiency among students

Evaluated and tracked vital signs to identify changes in patient conditions and respond accordingly

Interpreted and conveyed medical terminology to facilitate collaboration among healthcare professionals

Utilized extensive anatomy expertise to facilitate effective training and knowledge transfer in relevant fields

Applied expertise in computer skills to streamline processes and improve data management

Administered phlebotomy techniques while adhering to safety and hygiene protocols

Medical Records

Laboratory Experience

Vital Signs

Certification

  • Certified Phlebotomy Technician
  • CPR Certification
  • Driver's License

Timeline

Lab Supervisor/ Lead Phlebotomist

West Volusia Family Sports Medicine
07.2025 - Current

Phlebotomy Technician

Ocala Family Medical Center
07.2024 - 07.2025

Phlebotomist

Self Employed Services
02.2020 - 01.2024

Administrative Assistant

Security Pro Of Florida
02.2020 - 09.2023

Phlebotomist

Medical Arts Laboratory
05.2018 - 08.2018

Phlebotomist

Jeff Davis Hospital
05.2015 - 04.2018

Vocational school - Phlebotomy

Ycarte Health Institute
MELISSA ATCHLEY