Deana M Papandopul

• Provided quality customer service for Payroll entry and client inquires.
• Handled inbound calls, email queue, processed payroll and answered questions for lower complexity clients in multiple states.
• Made outbound calls to Payroll clients to process payroll in the Core Advanced system.

• Serviced existing client relationships by resolving billing issues and filed claims.
• Taken pertinent quoting information for new business and existing clients for Home and Auto.
• Processed endorsements and cancellations.
• Built and expanded relationships with new and existing clients.

• Established customer relationships and followed up with customers, as needed.
• Responded to inquires for eligibility, policy changes, transfers and billing clarification.
• Worked with the Agent to establish and meet marketing goals.
• Identified customer needs, marketed appropriate products and services.

• Assured customers had the correct level of coverage while identifying and resolving customer conflicts.
• Gathered information from callers to get various quotes through different Insurance carriers and located the best fit for their Insurance needs.
• Processed payments and uploaded documents to client's accounts.
• Requested and processed endorsements as well as cancellations.

• Interacted with policyholders and agents to address product questions, policy clarifications, claim queries and related Insurance needs.
• Performed transactional duties such as quote support, endorsements and cancellations.
• Processed payments and Agent of Record changes.

• Assisted clients with making coverage changes.
• Generated documents and produced correspondence to satisfy client service requests.
• Processed direct bill cancellations and endorsements.

Personnel One

Claim Specialist

• Worked on a temporary assignment to assist with Hurricane Sandy victims with their Flood claims.

Flood Specialist

• Answered incoming calls from Agents, Insured's and Lenders.
• Processed corrections, endorsements and cancellations.
• Promoted Agency products to customers on telephone and in writing.