Open To Work
JAMES W. R. JOHNSON
IT/Cybersecurity Engineer
Crystal Beach,TX
Summary
IT Operations & Cybersecurity professional with 10+ years of progressive experience delivering advanced technical support, endpoint security, systems administration, and process optimization in fully remote environments. Direct hands-on experience as a power user and administrator of Huntress MDR in a 24×7 managed services environment. Excel at troubleshooting complex issues, mentoring junior team members, improving workflows, and providing exceptional end-user support across Windows, macOS, Google Workspace, and SaaS platforms.
Overview
28
28
years of professional experience
8
8
Certification
Work History
Rapid Response Engineer
Cynergy Technology
01.2021 - Current
- Primary escalation engineer and Huntress MDR subject-matter expert supporting 36+ clients in a fully remote 24×7 operation.
- Functioned as Tier-3 escalation point; diagnosed and resolved complex endpoint, network, and SaaS issues on Windows/macOS fleets using ConnectWise and remote tools, accelerating containment time by 25%.
- Owned daily Huntress MDR administration: incident triage, threat containment, rule tuning, host isolation, and client-facing reporting.
- Managed firewalls, VPNs, remote access policies, and patching across 53+ environments to maintain security and availability.
- Analyzed helpdesk ticket trends and recurring issues; implemented proactive fixes and updated runbooks/SOPs to prevent repeat incidents.
- Mentored junior SOC analysts on incident handling, Huntress workflows, and escalation best practices.
- Led enterprise-wide response to CVE-2024-40766, deploying mitigations across 53 firewalls and endpoints with zero exploitation.
System Engineer / Engineer
Cynergy Technology & Griffin Technology
09.2019 - 01.2021
- Reduced system vulnerabilities by 50% after a network breach through coordinated response, forensic analysis, and hardening.
- Overhauled enterprise Wi-Fi (Ruckus) and restored critical infrastructure, saving $100K+ in potential downtime costs.
- Deployed and managed centralized monitoring and access-control systems for multiple facilities.
Senior Helpdesk & Public-Sector IT Roles
01.2011 - 01.2019
- Delivered Tier-2/3 support in Windows-heavy environments; routinely handled 100+ tickets weekly with
- Created and maintained knowledge-base articles and user guides, reducing repeat incidents by 20%.
- Mentored new technicians and aligned support processes with security playbooks.
Tactical Aircraft Maintenance Specialist
United States Air Force
01.1998 - 01.2011
- Supervised and trained teams of 10+; maintained 100% mission-critical system uptime in high-pressure environments.
Education
Master of Science - Cybersecurity and Information Assurance
Western Governors University
06.2025
Bachelor of Science - Technical Management
DeVry University
01.2011
Skills
- Platforms: Windows 10/11, macOS, Google Workspace
- Security & Endpoint: Huntress MDR (daily administration & response), firewalls, IDS/IPS, VPN
- Tools: ConnectWise, TeamViewer, AnyDesk, Ruckus controllers
- Standards: NIST 800-53, CMS ARS 50, Zero Trust, FISMA/RMF
Certification
- CompTIA Security Analytics Expert
- Secure Infrastructure Expert
- Cybersecurity Analyst+ (CySA+)
- CompTIA SecurityX
- Security+
- Network+
- PenTest+
- ISC² Certified in Cybersecurity
- Cellebrite Certified Logical Operator & Physical Analyst
CORE COMPETENCIES
- Endpoint Protection & Response (Huntress MDR – daily administration and response)
- Windows 10/11 & macOS Support
- Google Workspace
- Advanced Troubleshooting & Escalation (Tier-3 level)
- SaaS & Remote Tool Administration (ConnectWise, TeamViewer, AnyDesk)
- Mentoring & Knowledge Sharing
- IT Process Development & Documentation
- Security Best Practices (NIST 800-53, Zero Trust, patching, hardening)