Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEANCA BROWN

Detroit,MI

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

2
2
years of professional experience

Work History

Caregiver

Brightstar Healthcare
04.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Customer Service Advocate

Direct TV
01.2022 - 03.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.

Education

High School Diploma -

Oak Park High School
Oak Park, MI
06.2008

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Patient Care
  • Personal Hygiene Assistance
  • Multitasking and Organization
  • Daily living assistance

Timeline

Caregiver

Brightstar Healthcare
04.2024 - Current

Customer Service Advocate

Direct TV
01.2022 - 03.2024

High School Diploma -

Oak Park High School
DEANCA BROWN