Deandra Gunter
Stockbridge,GA
Summary
Industrious hospitality leader adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations. Excellent situational awareness and people skills; strong customer service experience and complex problem-solving abilities. Ability to multi-task, interpret incoming tasks, prioritize, and anticipate the department needs by acting proactively
Overview
17
17
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
10.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Assistant Housekeeping Director
Atlanta Marriott Northwest at Galleria
04.2022 - 06.2022
- Responsible for the performance-based management of staff on KPIs such as safety, reliability, customer satisfaction, time-management, etc. which helped boost the customer satisfaction rating by 40%.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
VIP Supervising Inspector
Orlando World Center Marriott
11.2019 - 03.2021
- Monitored 180 plus rooms and VIP housekeeping staff; audited their assigned daily duties to ensure it met executive standards and productivity levels; Satisfied guest complaints exhibiting a professional and caring attitude
- Developed and maintained positive and productive working culture with staff and coordinating departments heads; Provided communication, training, coaching, and performance feedback to ensure maximum efficiency
- Inspected Executive VIP and BonVoy Suites, auditing for cleanliness and ensured all public areas of the hotel were clean and operating to Company standard; Recommended and arranged for additional services such as repair work, renovations, and the replacement of furnishings.
(Interim) Asst Housekeeping Manager
Hotel RIU Palace, Paradise Island
03.2007 - 02.2017
- Played a key role in the daily operations of the housekeeping department in a 380-room resort, all cleanliness of rooms, public areas, and meeting space with a staff of up to 50+ employees
- Achieved the utmost guest satisfaction regardless of the situation by maintaining the highest level of RIU's standards and procedures
- Performed quality assurance inspections to make sure Room Attendants and House-Persons were exceeding RIU's cleanliness expectations and guidelines
- Conducted opening and closing duties, communicated with staff members in meetings as well as managed collected reports and keys after ensuring room floors were in order.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
Education
FAA Certification -
Delta Flight Attendant Training
Atlanta, GA2023
Certification - Hospitality And Leisure
Smart Horizons
Orlando, FL2019
Certificate - HR Management/Accounting I
College Of The Bahamas
Nassau, Bahamas2010
Certificate - Business Assistant
Success Training College
Nassau, Bahamas2005
Timeline
Flight Attendant
SkyWest Airlines
10.2023 - Current
Assistant Housekeeping Director
Atlanta Marriott Northwest at Galleria
04.2022 - 06.2022
VIP Supervising Inspector
Orlando World Center Marriott
11.2019 - 03.2021
(Interim) Asst Housekeeping Manager
Hotel RIU Palace, Paradise Island
03.2007 - 02.2017
FAA Certification -
Delta Flight Attendant Training
Certification - Hospitality And Leisure
Smart Horizons
Certificate - HR Management/Accounting I
College Of The Bahamas
Certificate - Business Assistant
Success Training College