Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeAndra Hardeman

Pflugerville

Summary

I am writing to express my interest in Liberty Mutual Insurance. With a strong background in customer service, and 4 years as a supervisor, I am confident in my ability to contribute to the continued success of your team while ensuring exceptional patient experience. In my previous role as a Road Supervisor, I gained valuable experience working with the public and staff. I have experience with software tools and systems such as Swiftly, Trapeze, OrbCab, Microsoft Office Excel, Word, PowerPoint, Teams, Outlook. I have experience handling confidential information. I have experience in fast-paced work environment. I have precise attention to detail, strong organizational skills, and a commitment to meeting deadlines while maintaining accuracy in all my work. The opportunity to contribute to Liberty Mutual mission aligns perfectly with my career goals and values. I would appreciate the opportunity to discuss how my background and skills make me a strong fit for the Customer Services position. Thank you for considering my application. I look forward to the possibility of contributing to your team and ensuring a positive experience for your patients. Sincerely, DeAndra Hardeman

Overview

17
17
years of professional experience

Work History

Keolis& Road Supervisor

Keolis/Capmetro
05.2011 - Current
  • Supervise and manage daily operations of bus routes, ensuring on-time performance and smooth transit services.
  • Lead and mentor a team of bus operators, providing training, coaching, and performance evaluations.
  • Utilize Swiftly, Trapeze, and OrbCab to track bus performance, analyze data, and make real-time adjustments to optimize service delivery.
  • Monitor and ensure compliance with safety regulations and operational policies to maintain a secure environment for passengers and staff.
  • Handle sensitive information, including employee records and incident reports, while maintaining confidentiality and adherence to company policies.
  • Address passenger concerns, investigate complaints, and resolve service-related issues to enhance customer satisfaction.
  • Prepare reports and presentations using Microsoft Excel, Word, PowerPoint, and Teams for effective communication with management and stakeholders.
  • Coordinate with dispatch to manage disruptions, road closures, and special events to minimize service impact.
  • Conduct field inspections of buses to ensure safety, cleanliness, and operational effectiveness
  • May 2011 – Present- 14 yrs

Customer Service Advocate

The National Domestic Violence Hotline
08.2008 - 03.2010
  • Provide services for adult and adolescent victims of domestic violence.
  • Accepts calls and chats from victims and/or the public, provides referrals to local services; provides information/education about domestic violence.
  • Respond to caller’s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts, and other promotional materials).
  • Collects demographic information on all calls, enters caller’s needs and options discussed into computer program; documents referrals given to callers; maintains data entry records for worker activity codes.
  • Provides support and consultation regarding the causes, dynamics, impact, and associated risks of domestic violence for victims and their families.
  • Provides on-going follow-up with clients regarding safety planning, and identification of additional advocacy needs and resources; including referrals to appropriate follow-up services and treatment.
  • Aug. 2008– March 2010

Education

Associate of Arts - Liberal Arts

Huston-Tillotson University
Austin, TX
05-2025

Skills

  • Strong communication skills
  • Team leadership
  • Traffic management expertise
  • Safety compliance
  • Quality control monitoring
  • Time management mastery

Timeline

Keolis& Road Supervisor

Keolis/Capmetro
05.2011 - Current

Customer Service Advocate

The National Domestic Violence Hotline
08.2008 - 03.2010

Associate of Arts - Liberal Arts

Huston-Tillotson University
DeAndra Hardeman