Deandra Lyons
Bay Saint Louis ,MS
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Operator
Comcepts
Waveland, MS
11.2022 - Current
- Directed approximately 200 calls daily to correct departments for medical company.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Provided accurate information regarding company services, procedures, and policies.
- Maintained a professional demeanor while handling customer calls.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Documented messages left by callers and delivered vital information to intended employees.
- Transferred calls to other departments as needed.
- Greeted callers and identified their needs quickly and accurately.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
Customer Service Representative
Rouses Market
Diamondhead, MS
10.2020 - 12.2022
- Surpassed sales goals through implementation of successful marketing strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Took special orders in person and over telephone, generating additional revenue every month.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
High School Diploma -
Our Lady Academy
Bay St. Louis Ms05-1999
Skills
- Quality Assurance
- Attention to Detail
- Effective Communication
- Work Scheduling
- Continuous Improvement
- Teamwork and Collaboration
- Hand-Eye Coordination
- Customer Service
- Valid Driver's License
Timeline
Operator
Comcepts
11.2022 - Current
Customer Service Representative
Rouses Market
10.2020 - 12.2022
High School Diploma -
Our Lady Academy