DeAndra Roberson
Dallas,TX
Summary
Experienced professional in Administrative Support and Customer Service with a proven track record in team leadership and brand marketing. Demonstrated ability in inventory management and delivering exceptional customer experiences. Highly organized and resourceful, with a strong aptitude for quickly mastering new processes. Thrives in fast-paced and challenging environments, consistently achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
GMR Marketing - Global Headquarters
Dallas, TX
04.2024 - 12.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
Retail Manager
Fever
Little Elm, TX
10.2023 - 01.2024
- Managed daily operations of the store, including opening and closing procedures.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Developed strategies for increasing sales and improving customer service.
- Organized and coordinated training sessions for new employees.
Customer Service Representative/Team Lead
Peloton Interactive
Plano, TX
06.2021 - 08.2022
- Monitor KPI, and deliver effective improvement ideas to attain the defined targets; exceed KPI targets for call center services, reporting any variances to team leaders for prompt rectification.
- Resolved escalated customer complaints promptly.
- Acted as liaison between management, customers, and other stakeholders when needed.
- Attain efficiency and quality of work through the prioritization of tasks, attention to detail, and commitment to delivering a service of the highest standards.
INVENTORY SPECIALIST
Thermo Fisher Scientific
03.2018 - 01.2019
- Tracked inventory maintenance and flow of equipment and supplies.
- Coordinated with multiple teams.
- Compiled inventory reports; addressed any problems and forecasted the future inventory requirements.
INVENTORY SPECIALIST
Orthoworld LLC (Fastbraces)
Dallas, TX
10.2016 - 04.2018
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Organized shipments for delivery to customers promptly.
- Managed returns from vendors and updated appropriate documents accordingly.
- Reviewed purchase orders against invoices to ensure items were received correctly.
- Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
Education
Certification in Baking & Pastry - Baking & Pastry Arts
Auguste Escoffier School of Culinary Arts
Austin, TX08-2013
Associates of Applied Arts - Motion Picture Production
KD Conservatory College of Film & Dramatic Arts
Dallas, TX09-2011
Associates of Applied Arts - Musical Theater
KD Conservatory College of Film & Dramatic Arts
Dallas, TX01-2010
Skills
- Executive Assistance
- Administrative Functions
- Consumer Services
- Client Relations
- Event Planning
- Expense/Budget Reporting
- Inventory Management
- Multi-Calendar Management
- Operational Streamlining
- Organizational Charts
- Team Leadership
- Interpersonal Skills
- Copywriting
- De-Escalation
- Customer Service
- Scheduling
- Customer relationship management (CRM)
- Problem-solving
Certification
- Certified in Life, Accident, Health & HMO
- Certification in Order Experience, Membership, and Hardware & Software
Timeline
Assistant Manager
GMR Marketing - Global Headquarters
04.2024 - 12.2024
Retail Manager
Fever
10.2023 - 01.2024
Customer Service Representative/Team Lead
Peloton Interactive
06.2021 - 08.2022
INVENTORY SPECIALIST
Thermo Fisher Scientific
03.2018 - 01.2019
INVENTORY SPECIALIST
Orthoworld LLC (Fastbraces)
10.2016 - 04.2018
Certification in Baking & Pastry - Baking & Pastry Arts
Auguste Escoffier School of Culinary Arts
Associates of Applied Arts - Motion Picture Production
KD Conservatory College of Film & Dramatic Arts
Associates of Applied Arts - Musical Theater
KD Conservatory College of Film & Dramatic Arts
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