De'Andra Smalls
Summerville,SC
Summary
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walmart
Summerville
07.2025 - Current
- Utilized data analysis tools to track customer feedback trends and develop actionable insights.
- Developed strategies for enhancing the customer experience through innovative service solutions.
- Provided support in inventory management, ensuring optimal stock levels for seamless operations.
- Conducted regular team meetings to discuss performance goals and foster a positive work environment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Front Desk Manager/ Housekeeper
Vendue Inn
Charleston, SC
01.2019 - 12.2024
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new staff on front desk procedures and operational standards to ensure consistency.
- Implemented efficient workflow strategies to reduce wait times during peak hours.
- Handled guest complaints professionally, aiming for quick resolutions to improve overall experience.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for arrivals.
- Maintained inventory of office supplies and managed ordering processes for front desk operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Housekeeping
Staybridge Suites
Mount Pleasant, SC
03.2015 - 07.2019
- Conducted quality inspections to maintain compliance with health regulations and company policies.
- Utilized specialized cleaning tools and chemicals to address various surface types effectively.
Front Desk Assistant
Charleston SC
Charleston SC
01.2014 - 12.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointments and schedules for multiple departments, enhancing operational efficiency.
- Assisted with administrative tasks, including data entry and filing, supporting overall office organization.
- Trained new staff on front desk procedures and customer service protocols, fostering team development.
- Implemented process improvements that streamlined daily operations, resulting in enhanced guest satisfaction.
- Developed and maintained relationships with vendors to ensure timely supply of office materials.
- Oversaw inventory management for office supplies, optimizing resource allocation and reducing waste.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
Warehouse Workers
Port Logistics
Charleston, SC
01.2020 - 12.2024
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Inspected incoming shipments for quality and accuracy, ensuring compliance with standards.
- Maintained organized storage areas, optimizing space and facilitating quick retrieval of products.
- Collaborated with team members to streamline loading and unloading processes, enhancing productivity.
Education
High School or GED - undefined
Greg Mathis Charter High School
North Charleston, SC05.2015
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
Timeline
Customer Service Representative
Walmart
07.2025 - Current
Warehouse Workers
Port Logistics
01.2020 - 12.2024
Front Desk Manager/ Housekeeper
Vendue Inn
01.2019 - 12.2024
Housekeeping
Staybridge Suites
03.2015 - 07.2019
Front Desk Assistant
Charleston SC
01.2014 - 12.2022
High School or GED - undefined
Greg Mathis Charter High School