DEANDRA WILKINS
Indianapolis,IN
Summary
Dynamic Billing Consultant with a proven track record, excelling in billing processes and compliance. Expert in data analysis and team leadership, successfully recouping over $100,000 through strategic audit initiatives. Committed to enhancing operational efficiencies and fostering collaboration among staff to drive agency growth.
Overview
10
10
years of professional experience
Work History
Billing Consultant
IGNITE FAMILIES, LLC
Indianapolis, Indiana
07.2025 - Current
- Executed daily billing processes, ensuring accuracy and compliance with agency standards.
- Educated internal staff on billing policies and procedures, ensuring consistent application and compliance across the agency.
- Delivered detailed billing reports, providing insights to Senior Leadership Team and Financial Partners.
- Consulted with leadership on billing notes, informing strategic decision-making.
- Assessed development needs and proposed resources to streamline billing processes and improve overall efficiency.
- Led strategic initiatives to enhance agency growth.
- Collaborated as contracted senior leadership team member for agency serving Department of Child Services clients to align strategies with client needs.
Chief Financial Officer
FAMILY COMMUNITY CONNECTIONS INC
Indianapolis, Indiana
10.2017 - Current
- Directed financial strategy to align with organizational goals and community needs.
- Managed bookkeeping, financial reporting, payroll processing, and audits to ensure accurate financial management.
- Supported senior leadership in strategic direction for agency serving Department of Child Services and Choices clients.
- Monitored daily operations and implemented strategic initiatives that contributed to agency growth.
- Guided direct service providers and internal administrative staff to enhance service delivery and operational efficiency.
- Engaged in program development initiatives to enhance service offerings and support agency growth.
- Assisted CEO with daily decision-making and facilitated training for new hires.
- Attended IARCA and DCS informational sessions to stay current on policy and state law changes.
Director of Referrals / Operations Business Consultant
RESILIENT MINDS LLC
Indianapolis, Indiana
01.2020 - 01.2024
- Collaborated as senior leadership team member to enhance service delivery for DCS clients.
- Directed strategic initiatives to enhance organizational effectiveness and employee engagement.
- Managed day-to-day billing operations and streamlined incoming referral processes.
- Presented detailed reports on billing and referrals to Senior Leadership Team members, facilitating informed decision-making.
- Developed policies and procedures ensuring compliance with corporate standards.
- Assessed development needs and supplied resources to enhance process efficiencies.
- Acted as the primary contact for team members seeking support and training, enhancing resource accessibility.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Operations Director
FAMILY COMMUNITY CONNECTIONS INC
Indianapolis, Indiana
01.2018 - 01.2024
- Directed daily operations and implemented strategic initiatives that contributed to agency growth.
- Led program development initiatives to drive agency growth and enhance service offerings.
- Guided direct service providers and administrative staff to enhance service delivery and operational effectiveness.
- Collaborated as Senior Leadership team member to advance agency objectives for Department of Child Services clients.
- Supported CEO and COO in managing daily operations and facilitating new hire training sessions.
- Managed bookkeeping for financial transactions, reporting monthly financials, conducting audits, and processing semi-monthly payroll accurately.
- Delivered detailed updates to Senior Leadership through accurate reports and presentations.
- Attended informational sessions by IARCA and DCS to stay current on policy changes.
Billing Consulting Project Manager
RESILIENT MINDS LLC
Indianapolis, Indiana
01.2019 - 01.2020
- Recouped over $100,000 in outstanding funds within 12 months through rigorous billing audits.
- Reviewed and corrected billing data from startup operations, enhancing overall accuracy.
- Trained team members on billing procedures and referral protocols to ensure compliance.
- Assisted team members with billing and referral processes, streamlining workflows to improve efficiency.
- Managed project scope changes, risks, and issues throughout project life cycles.
- Developed processes for monitoring performance against established goals and benchmarks.
- Organized stakeholder meetings to assess initiative progress and integrate feedback for continuous improvement.
Homebased Case Manager, Tutor, Visitation Facilitator, Parenting Ed
FAMILY COMMUNITY CONNECTIONS
Indianapolis, Indiana
10.2017 - 12.2018
- Documented client progress and reported findings to superiors and Department of Child Services to support informed decision-making.
- Managed case documentation to ensure accuracy in client records and compliance with agency guidelines, contributing to effective service delivery.
- Advocated for clients' needs within social service systems, adjusting service plans to align with monitored progress.
- Assessed client situations and recommended community resources to strengthen client support networks.
- Supervised visits, ensuring a safe environment for children in alternate care with their families.
- Scheduled sessions with clients and stakeholders to enhance communication and collaboration. with all involved parties to facilitate communication and support.
- Maintained up-to-date training on services provided to enhance client support.
- Prepared weekly lesson plans to enable students to achieve semester goals of C or above.
Billing Consulting Project Manager
FAMILY COMMUNITY CONNECTIONS
Indianapolis, Indiana
08.2016 - 10.2017
- Established comprehensive billing process and trained team members on best practices to enhance accuracy.
- Tracked rebilled funds, successfully recouping over $80,000 within six months.
- Reviewed previous year's billing, recovering outstanding funds from errors.
- Developed systematic auditing process for billing and data entry.
- Monitored performance metrics to assess effectiveness of new billing strategies.
- Enhanced cash flow by shifting payroll frequency from monthly to biweekly.
- Implemented direct deposit feature to improve payment efficiency.
- Created streamlined procedures to minimize future billing discrepancies.
Education
Red Cross Certified Licensed Training Provider - First Aid / CPR
Red Cross
Indianapolis, IN04.2022
Master in Organizational Leadership -
Indiana Wesleyan University
Marion, Indiana12.2015
Master of Business Administration - Accounting
Indiana Wesleyan University
Marion, Indiana05.2010
Bachelor of Science Degree - Management
Indiana Wesleyan University
Marion, Indiana04.2006
Certificate in Human Services -
Indiana Wesleyan University
Marion, Indiana04.2006
Associates of Science Degree - Business
Indiana Wesleyan University
Marion, Indiana08.2004
Skills
- Invoicing processes
- Billing regulations
- Denial management
- Regulatory compliance
- Regulatory knowledge
- Data analysis
- Microsoft Office Suite
- Team leadership
Timeline
Billing Consultant
IGNITE FAMILIES, LLC
07.2025 - Current
Director of Referrals / Operations Business Consultant
RESILIENT MINDS LLC
01.2020 - 01.2024
Billing Consulting Project Manager
RESILIENT MINDS LLC
01.2019 - 01.2020
Operations Director
FAMILY COMMUNITY CONNECTIONS INC
01.2018 - 01.2024
Chief Financial Officer
FAMILY COMMUNITY CONNECTIONS INC
10.2017 - Current
Homebased Case Manager, Tutor, Visitation Facilitator, Parenting Ed
FAMILY COMMUNITY CONNECTIONS
10.2017 - 12.2018
Billing Consulting Project Manager
FAMILY COMMUNITY CONNECTIONS
08.2016 - 10.2017
Red Cross Certified Licensed Training Provider - First Aid / CPR
Red Cross
Master in Organizational Leadership -
Indiana Wesleyan University
Master of Business Administration - Accounting
Indiana Wesleyan University
Bachelor of Science Degree - Management
Indiana Wesleyan University
Certificate in Human Services -
Indiana Wesleyan University
Associates of Science Degree - Business
Indiana Wesleyan University