Deandra Willis
Flint,MI
Summary
Focused individual with managerial experience in the business sector. Proven ability to develop and execute strategic plans, build relationships with clients, and manage the day-to-day operations of the business. Expertise in budgeting, financial analysis, and personnel management. Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Assistant
Hurley Medical Center
Flint, MI
11.2023 - 08.2024
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
care giver and assistant manager
eden parie
Flint, MI
04.2021 - 11.2023
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Assisted residents in activities of daily living to maintain health and dignity
- Maintained a clean environment for patients by following proper infection control protocols
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
- Prepared meals according to client dietary requirements
- Developed meaningful relationships with clients, understanding their personal stories and daily routines
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements
- Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing
- Responded to resident dining needs and assisted with feeding
- Responded quickly to emergency situations and provided necessary first aid
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
- Utilized problem solving techniques to resolve challenging situations in a timely manner
- Coordinated medical appointments, errands, and social events
care giver
summers living
clio, MI
01.2019 - 06.2020
- Brief change, med passing, cleaning cooking take to doctors appointment
traveling care giver
mercy plus
flushing, MI
03.2018 - 05.2018
- Going to clients home clean cook help with self care med passing
Education
Diploma - basic education
penn foster
Flint, MI06.2015
Skills
- MS Office
- Fiscal Management
- Problem-solving abilities
- Staff Development
- Written Communication
- Team motivation
- Active Listening
- Employee Scheduling
- Onboarding and Orientation
- Emergency Response
Certification
- Medication
- Environmental emergencies
- Nutrition and food safety
- Working with people
- Gentle teaching
- Documentation basics
Timeline
Receptionist Assistant
Hurley Medical Center
11.2023 - 08.2024
care giver and assistant manager
eden parie
04.2021 - 11.2023
care giver
summers living
01.2019 - 06.2020
traveling care giver
mercy plus
03.2018 - 05.2018
Diploma - basic education
penn foster