Overview
Work History
Education
Timeline
Work Availability
Skills
Quote
AdministrativeAssistant

Deandra Elise Crumley

Administrative Assistant
Decatur,GA

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Public Works - Roads & Drainage
Decatur, GA
10.2012 - Current
  • Coordinates and provides administrative/clerical support with special projects, activities, and reports
  • Maintains confidentiality of departmental documentation and issues
  • Excellent customer service skills
  • Research and distribute work requests, answer telephone, direct customer calls and assist citizens
  • Compose letters of counseling/concerns/suspensions/directions/terminations
  • Handle Open Records Requests, Road Closures, personnel actions, and open new positions
  • Prepare appraisals for 189 employees, process appraisals and receive all required signatures
  • Perform clerical duties including sorting/directing mail, photocopying, fax and filing correspondence
  • Update personnel information for employees, great with proofreading and customer service skills
  • Maintains file system of various files/records; prepares files and organizes documentations
  • Responds to routine questions/complaints, research problems, and initiates problem resolution
  • Direct calls to appropriate personnel, greet and escort visitors.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Emergency Preparedness Specialist/Business Analyst

Lockheed Martin
Atlanta, GA
06.2007 - 05.2010
  • Distributes documentation between department/staff members and internal/external individuals
  • Performs administrative duties in support of management, staff, and great with time management
  • Lecture new hires during New Members Orientation, provide training and very detail oriented
  • Inserts Vendor Training requests, process work orders, handles maintenance issues, and escort visitors
  • Participate with assignments in the DSNS Team room and the Emergency Operations Center
  • Handles In/Out Processing and update New Members Power Point presentation slide show
  • Managed team supplies, assisted with Visitor’s Management System and facilities management
  • Able to work in a team environment; get along with others, and excellent problem-solving skills
  • Assisted with personnel administration, procurement/supply, travel reports, and facilities management
  • Create/update policies and procedures for the Office of Management Services.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.
  • Studied successful plans from other locations to assess opportunities to improve program operation.
  • Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
  • Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
  • Devised and implemented improved care models to increase throughput, patient experiences and staff onboarding.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.

Presidential Escalations Coordinator

BellSouth Internet Services
Atlanta, GA
09.1999 - 03.2006
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Developed and deepened relationships with residents and fellow staff.
  • Communicated with staff to resolve problems with individual students.
  • Answered telephones and routed calls or delivered messages.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Education

High School Diploma -

Cedar Grove High School

Georgia Certification: Business Systems, Technology and Word Processing Dale Carnegie, Atlanta Georgia High-Impact Presentations Hodges Consulting Group, Atlanta Georgia Train the Trainer, and Present the Presenter FEMA Courses Completed: IS-100, 200, 700, & 800 courses Notary Public, Georgia Superior Court Clerk’s Cooperative Authority National Safety Council, Defensive Driving Course National Safety Council - First AID, CPR & AED -

Atlanta Urban League Inc

Timeline

Administrative Assistant

Public Works - Roads & Drainage
10.2012 - Current

Emergency Preparedness Specialist/Business Analyst

Lockheed Martin
06.2007 - 05.2010

Presidential Escalations Coordinator

BellSouth Internet Services
09.1999 - 03.2006

High School Diploma -

Cedar Grove High School

Georgia Certification: Business Systems, Technology and Word Processing Dale Carnegie, Atlanta Georgia High-Impact Presentations Hodges Consulting Group, Atlanta Georgia Train the Trainer, and Present the Presenter FEMA Courses Completed: IS-100, 200, 700, & 800 courses Notary Public, Georgia Superior Court Clerk’s Cooperative Authority National Safety Council, Defensive Driving Course National Safety Council - First AID, CPR & AED -

Atlanta Urban League Inc

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Data Entry
  • Clerical Support
  • First Aid/CPR
  • MS Office
  • Self-Motivated
  • Attention to Detail
  • Multitasking Abilities
  • Critical Thinking
  • Organization and Time Management
  • Training and Development
  • Teamwork and Collaboration
  • Excellent Communication
  • Problem-Solving

Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

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Deandra Elise CrumleyAdministrative Assistant