Highly motivated individual with extensive customer and inventory experience. History of driving increased sales, improving buying experience and managing company inventory.
Overview
6
6
years of professional experience
Work History
Operations Associate
GoPuff
2021.10 - 2022.02
Utilizing LOOKER to correct SKU defects and level inventory accuracy.
Oversee facility with minimal supervision.
Completed daily logs for management review/ created tickets.
Increased customer service success rates by quickly resolving issues.
Generated barcodes, providing UPC labels for non-scannable items.
Dispatched drivers assigning 100+ shipment loads for best delivery arrival.
Sales/Stockroom Associate
Zara
2020.11 - 2021.06
Maintain a clean store appearance, improve clothing presentation, and maximize sales
Balanced the needs of customers as well as floor responsibilities under minimal coverage
Offered exceptional customer service to various types of customers on the latest styles and trends to promote the company brand
Operated tracking scanners to measure accurate inventory and shipments using company software.
Mail-Room Assistant, Temp
New York City College Of Technology
2019.06 - 2019.08
Obtained signatures from recipients to release registered and special delivery parcels
Assist in the ordering, receiving, stocking and distribution of office supplies
Well-organized, with sharp attention to detail
Lifted to 50 pounds of inventory.
Cashier
Shake Shack
2018.02 - 2018.12
Drove sales and add-on purchases by promoting specific item options to customers
Able to resolve customer disputes in a calm and intelligent manner
Operated POS cash register, handling 100+ transactions daily on average, and counted money in drawers to ensure money was accurate.
Provided hospitality to upkeep customer loyalty
Volunteer Clerical Assistant
Brookdale Hospital Medical Center
2016.07 - 2017.08
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receive incoming calls, secure identity of caller and connect to proper party
Kept office records organized and supplies well-stocked for optimal team performance
Coordinated administrative operations, including faxing and copying to bolster workflows productivity.
Education
Bachelor of Fine Arts - Digital Communications And Media
New York City College of Technology (CUNY)
Brooklyn, NY
06.2023
Skills
Proficient in Microsoft Excel
Microsoft Word
Inventory Control
Slack
Zoom Conference
Critical Thinking
Time Management
Customer Service
Timeline
Operations Associate
GoPuff
2021.10 - 2022.02
Sales/Stockroom Associate
Zara
2020.11 - 2021.06
Mail-Room Assistant, Temp
New York City College Of Technology
2019.06 - 2019.08
Cashier
Shake Shack
2018.02 - 2018.12
Volunteer Clerical Assistant
Brookdale Hospital Medical Center
2016.07 - 2017.08
Bachelor of Fine Arts - Digital Communications And Media
Deputy Manager Into Customer Operations Support Manager and Customer Operations Manager (Temporary Promoted) at Royal mailDeputy Manager Into Customer Operations Support Manager and Customer Operations Manager (Temporary Promoted) at Royal mail